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Customer Experience Advisor

2 weeks ago

Isleworth, United Kingdom Bunzl Greenham Full time

National Sales Customer Experience Advisor
Location: Isleworth
Working Schedule: Monday - Friday 37.5hours

**Salary**: £26,000 + Bonus

Bunzl Greenham is a UK leading Safety and Workplace supplier, part of Bunzl plc, a global FTSE 100 company. With 22 Service Centres across the country, the company are leaders in delivering trusted safety equipment, cleaning and hygiene products and workplace essentials to organisations nationwide

The Benefits
- 28 days holiday (including bank holidays), with an option of buying up to 5 days extra per year
- Company sick pay
- Bunzl Save as you Earn Sharesave Scheme
- Enhanced Maternity and Paternity pay
- Comprehensive Learning and Development
- Bunzl Personal Pension Plan
- Personal benefits for Theme park discounts, Cycle to work scheme, Cinema discounts etc.

The Role
- Make daily calls and process orders in accordance with the call diary to generate repeat orders, ensuring all orders are captured, and opportunities are taken to maximise sales and margin through range extensions, own brand etc.
- Grow and develop new Share of Wallet opportunities within our defined portfolio against targets working with other sales staff/Account Managers to achieve maximum potential.
- Accurately set up customers and orders on system, completing call logs and reports. Provide central customer service function for National Sales Customers.
- Deal with all customer issues/ queries/ requested quotes for product, efficiently and courteously, ensuring appropriate follow-up is completed where required. Escalate Service issues to local SC according to postcode for resolution.
- Manage alternatives and out of stock items by communicating with purchasing and advising customer accordingly. Modifying price files if appropriate
- Maintain effective communications and good working relationships with all internal and external teams, particularly operations based at Service Centres, sales, stock control and credit control to ensure maximum customer service levels are achieved

Bunzl supports the principle of Equality and Diversity in employment wholeheartedly and opposes all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe that it is in the company’s best interests and those of all who work in it, to ensure that the human resources, talents and skills available throughout the community are considered when employment opportunities arise. If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.

**Job Types**: Full-time, Permanent

Pay: £26,000.00 per year

**Benefits**:

- Childcare
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Referral programme
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person