Team Leader

1 week ago

Edinburgh, United Kingdom Trip.com Full time

Responsibility

Role Overview
We are seeking high-performing, passionate and enthusiastic Customer Service Team Leaders, ideally fluent in English and Dutch, to join us on our journey of growth and expansion into the European market.
The standard working pattern will be 37.5 hours per week. You will work shifts on a rotation basis including weekends and public holidays.

Core Responsibilities
- Handle customer problems with empathy and patience in a goal-driven environment;
- Work as part of a high-performing team, supporting and helping colleagues when required;
- Attend regular team huddles;
- Keep up-to-date with latest promotions and initiatives;
- Read, understand and follow the Company Policies and Procedures;
- Assist in ad hoc assigned projects.

Requirement

**Essential**:

- World class customer service skills and experience;
- Strong communication skills, must be fluent or proficient in English both verbal and written;
- Proficient typing abilities.
- Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes;
- Ability to listen and build rapport quickly;
- Enthusiastic yet conscientious and diligent approach to work;
- Completer-finisher with a good attention to detail.

**Desirable**:

- Ability to touch-type;
- Flexible approach to working;
- Passionate about travel
- Previous experience within Travel or Hospitality

What we offer
- 32 days holiday
- Life assurance
- Health cash plan
- Annual travel bonus
- Gym discount near the site in Edinburgh

This role will be hybrid on completion of the probationary period.

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