Switchboard Operator/receptionist

Job Title

**Switchboard Operator & Receptionist**

Swindon

Job Overview

This role will be supporting the wider team at Reeds Solicitors LLP and other customers of Rock Management Service with the first level of customer care. The role of the Switchboard operator is to be the first point of contact for the firm.

Roles and Responsibilities

**Switchboard Operator Duties and responsibilities**:

- Answer all incoming telephone calls in a timely manner and use initiative where possible to manage callers expectations;
- Signpost enquiries in line with the company’s signposting procedure;
- Direct all incoming enquiries to the correct fee-earner and/or department, take messages where they can’t be reached by telephone;
- Record telephone calls on internal Case Management System where appropriate;
- Any ad-hoc administrative duties that may arise or be assigned from time-to-time;
- Any other duties as directed by a member of the management team from time-to-time.

**Receptionist Duties and responsibilities**:

- Meet and greet visitors and direct them to the correct department;
- Ensure all incoming post is date stamped, scanned and passed to the relevant department as soon as possible each day;
- Envelope and frank all outgoing post daily and arrange couriers as requested;
- Ensure the front desk and reception is tidy at all times;
- Photocopy and Scan documents when requested;
- Order stationery when needed, ensuring the stationery cupboard is stocked and tidy, including tea and coffee supplies are maintained in the kitchen;
- Any other duties as directed by a member of the management team from time-to-time.

Person Specification
- Confident and clear communication skills, both verbal and written.
- A strong telephone manner and excellent interpersonal skills.
- Previous experience of using Microsoft Office packages.
- Ability to learn and efficiently use case management software.
- Excellent organisational and administrative skills with a proactive approach.
- Ability to multi-task.
- Adaptable and able to work under pressure.
- A good team player with the ability to also work well without supervision.

Salary

£20,000 per annum

Working hours

9:00am to 5pm, with one hour for lunch Monday - Friday

Job type

Permanent

Closing date

We reserve the right to amend the closing date or withdraw the advert without notice prior to the closing date.

Why work for RockMS?

We are a forward thinking, dynamic company, who put their clients and employees first. We are a fun and flexible firm with good opportunities for development and career progression. We expect a lot from our employees but in return we offer:

- The ability to earn up to 30 days of holiday with years of service (standard holiday packages start at 21 days plus all bank holidays);
- Additional paid day off on your birthday.
- Ability to purchase a further 5 days of holiday each year.
- Discretionary additional holiday days given at Christmas (up to a maximum of 2 days)
- Flexible working schemes available to all employees.
- Private medical health care with the option to add optical and dental care.
- Discounted gym memberships.
- Fresh fruit baskets in each office on a weekly basis.
- Cycle to work scheme.
- Unlimited access to online based training.
- Employee assistance programme with access to physical, mental and emotional health advice & webinars, wellbeing videos and programmes, online counselling & mini health checks.

How to apply?

**Job Types**: Full-time, Permanent

Pay: £20,000.00 per year

**Benefits**:

- Additional leave
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Private medical insurance
- Referral programme

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Swindon