Project Support Nst

**Who are we?**

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes_,_ keeping taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open - and this matters even more through a pandemic.

**What you will be doing**

We are currently recruiting for a project support network service technicians. The purpose of this role will be to provide excellent customer service to our customers by undertaking operational tasks, resolving customer issues, and carrying out network valve activities with the least disruption to supplies.

As the project support network service technician, you will ensure the delivery of project work to support ongoing leakage delivery activities, ensuring that health and safety is always adhered to.

You will be required to carry out various network operations in the field to progress jobs to completion in an efficient manner - giving the best service to all stakeholders involved - contractors and customers alike. Key areas of responsibility will include:

- Support teams on Pressure Management Maintenance
- Supporting the installation of assets for new Pressure Managed sites
- Installation of Zonal Meters and exchanges
- Installation of District Meters and exchanges
- Supporting large schemes on Trunk mains such as installation of new pipelines
- The support of planned repairs on our Trunk Mains
- Supporting our network upgrade schemes as they arise
- High Consequence Valve checks on our Trunk Mains and high-impact network valves
- We also support all reactive requests from our network colleagues, where possible, during reactive situations as they arise
- You will be required to cover a standby roster to support our groups additional out of hours needs and Network Events

**What you should bring to the role**

Our customers are at the heart of everything we do so previous customer service experience within a constantly changing environment is essential.
- Be someone that has well developed clean water network understanding as well as clear ability to demonstrate the ability to undertake these key roles
- Ideally hold all current certifications that cover Water Hygiene, NRSW unit 2, disinfection, sampling, flushing, valve operations, CALM
- The new License to Operate system is now in place and everyone wanting to work on the Clean Water network needs to work through the training programme and pass this accreditation
- Have a clear understanding of the Permit to Work system
- **As the role involves driving to multiple sites, you must be a confident driver, as well as holding a full, UK driving licence**

**What's in it for you?**

Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career, flexible working arrangements a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader employer.

Find out more about working at Thames Water.

We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.