Head Receptionist

Due to continued growth, we have an exciting opportunity for an experienced Head Receptionist to join our team.

**Purpose**:Our Reception Desk is the first point of contact for many of our guests and customers and it is essential that the reception is professional, warm, and friendly. The Head Receptionist will be responsible for the reception desk, reception staff, and the delivery of exceptional standards of customer service.

**Key Requirements**:to maintain a high standard of customer service and to meet and greet all guests and customers.

**Essential Requirements**
- Must have G.C.S.E English and Maths, grade C or above
- Guest/customer relations experience, preferably in a hospitality environment
- Strong working knowledge of relevant computer software including MS Office and booking and payment systems
- Numeracy skills
- Administrative skills

This is a key role, requiring strong leadership, initiative, and excellent interpersonal skills. Responsibilities:

- Lead and supervise the front desk team, ensuring smooth daily operations.
- Provide exceptional customer service and maintain a welcoming environment.
- Coordinate and manage scheduling, guest inquiries, and administrative tasks.
- Work closely with other departments to support operational efficiency. Requirements:

- Proven experience in a similar role.
- Ability to lead, motivate, and work effectively within a team.
- Excellent communication and organizational skills.
- Flexibility with working hours, including weekends and evenings.
- Strong initiative and problem-solving abilities.

**Job Types**: Full-time, Permanent

Pay: £13.50 per hour

Expected hours: No less than 37 per week

Additional pay:

- Tips

**Benefits**:

- Company events
- Company pension
- Discounted or free food

Schedule:

- 8 hour shift

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- People Management: 1 year (required)

Work Location: In person

Application deadline: 19/10/2024