Front of House Team Member

**Job Ref**:UNI1268

**Branch**:Parker's Tavern

**Location**:Parker's Tavern, Cambridge

**Salary/Benefits**:Competitive Salary - £13.07 per hour

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:42.5

**Posted date**:18/10/2024

**Closing date**:20/11/2024

**ABOUT US**

University Arms consists of 192 design-led bedrooms, complemented by Parker’s Tavern, a high-end, quintessentially British Restaurant and Bar, Library, and a stunning Ballroom. Set in the heart of Cambridge, University Arms is the ‘go to’ destination, alluring visitors with the promise of a sense of modern luxury.

Parker’s Tavern has been reviewed widely in the media, receiving high praise from renowned restaurant and bar critics. The incredible food and the stylish university-inspired dining space combine to create the Parker’s Tavern experience, crafting an atmosphere of laid-back sophistication during the day, with a vibrant buzz in the evenings.

**WHAT WILL YOU BE DOING**

As a Front of House Team Member, you are the reason why our Guests keep coming back for more. You will work as part of a team to serve our Guests and create authentic experiences and exceed expectations from breakfast right through to dinner, to ensure that every guest wants to return. Duties as a Waiter/Waitress will include but not be limited to:
**THE DUTIES**
- You’re the face of our guests’ experience, making sure that from the moment they arrive to when they leave, they’re having a memorable experience.
- Constantly seeking out opportunities to go above and beyond for our guests. Make it your mission to ensure that every guest leaves happy.
- Confidently deliver the key restaurant processes and standards, including our service steps, and demonstrate these consistently.
- Have an eye for detail and very high standards when it comes to our service, hygiene, safety, and cleanliness standards.
- Have full knowledge and understanding of all food and beverage items on the menu.
- Ensure clear and effective communication with the kitchen and other Team Members.
- We believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests.

**WHAT ARE WE LOOKING FOR IN YOU**
- Passion for hospitality - you’re all about creating memorable experiences for others.
- Previous experience in a Waiter/waitress role is a plus.
- You want to be part of a team that works hard, supports each other, and has fun along the way.
- This role requires flexibility in your working week to meet business needs.
- Have excellent communication skills and strong attention to detail.
- The restaurant is busy all day and so you will need to be flexible in your availability to work mornings, evenings weekends. Full or part-time contracts may be available.
- Having a reliable method of transportation to the hotel is essential - we have no on-site parking.

**THE PERKS**

As well as the opportunity to work with a fantastic team in an exceptional property, the position comes with:

- Competitive salary
- Free meals on duty
- Team Member Parties
- Room and FB discounts across the Marriott portfolio
- Refer a friend - who do you know who could be interested in a new role? When they are placed, you could earn up to £400 for referring them

**RIGHT TO WORK**:
**PAY**:
£11.47 per hour, plus £1.60 Tronc per hour

**Why work at University Arms and Parker’s Tavern?**

We are passionate about Cambridge’s heritage, and want to share that with our guests in a context that is contemporary, thoughtful and engaging. We deliver an experience of considered modern luxury, and take pride in our work. If you are enthusiastic about your city and your work in the hospitality sector you will find working at the University Arms truly rewarding.