Credit Controller

1 week ago

Wallingford, United Kingdom Aimee Willow Connex Full time

**JOB TITLE**: Credit Controller

**JOB TYPE**: Full Time

**LOCATION**: Wallingford

**MAIN DUTIES/RESPONSIBILITIES**:

- Responsible for the posting of cash against a portfolio before 11am deadline
- Have a basic understanding of the business when chasing debts
- Manage a portfolio of full service clients
- Performing full chase on each client each month
- Using call back sheets to ensure all calls are captured
- Verifying debts on the system when chasing
- Agreeing repayment plans where appropriate
- Recommending accounts for solicitors where appropriate
- Dealing with customer queries - disapproving of invoices if required
- Tracing customer collections within the system
- Setting up and maintaining client files for credit control purposes
- Communicate regularly with clients and provide written updates bi-weekly
- Communicate with the client manager and provide regular updates if issues arise
- Attend credit control meetings when requested.

**EXPERIENCE**
- 2 years’ experience within an office environment
- 1 years’ experience of working within a credit control role

**SKILLS**:

- Basic understanding of word/excel
- Basic understanding of bespoke C3 system
- Good communication skills - confidence to ask questions
- Ability to adapt to varying workloads
- Good time management skills

**PERFORMANCE GOALS**:

- To keep within the target debt turns for company set on a monthly basis
- To undertake a level of call activity as set and monitored by the Company at regular intervals
- To complete all tasks within timescales given
- To provide excellent service whilst maintaining acceptable risk levels

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