Sales & Logistics Administrator
2 weeks ago
As a Sales and Logistics Administrator you will be part of a team that manages customer requirements throughout the production process. You will be the main point of contact for our client’s enquiries, orders, shipments and any other topics they may need to discuss about the products.
We have seen continued growth for our products, and we are now recruiting to maintain excellent customer service levels in line with increased workloads due to expanding markets.
Tasks and Responsibilities:
- Act as a key point of contact for our customers, providing an excellent level of customer service throughout the process.
- Use SAP system for sales entry and despatch processes.
- Ensuring all sales and logistics paperwork is maintained correctly including Incoterms, FTA’s and rules of origin. Checking data accuracy in sales and logistics documents.
- Liaise with different departments to ensure customer orders are met.
- Monitor progress of orders to keep the customer informed of any potential delays.
- Processing customer complaints and returns.
- Evaluating and arranging shipment for domestic & international orders via Courier, Road, Sea and Air.
- Liaising with logistics companies to resolve any issues that may occur with a shipment. (Delayed transit time, customs issues or lost shipment)
- Supporting the sales team with general administrative operations to help reach the team’s objectives
**Requirements**:
- Educated to degree level
- Fluent in an European language - French, Italian, Spanish or German
- Great attention to detail
- Excellent standard of numeracy & literacy skills
- Strong IT skills including proficiency in Excel
- Excellent interpersonal skills
- Accuracy and attention to detail is essential so you must be organised and methodical.
- You must be able to set deadlines and work to deadlines with a pro-active, problem-solving approach to issues.
- 39hr week, Mon-Thurs 9am to 5pm and Fri 9am to 4pm
- Contributory pension scheme (after a qualifying period)
- Private health insurance (after a qualifying period)
- Bonus Scheme
- 25 days holiday + Bank holidays
**Job Types**: Full-time, Permanent
**Benefits**:
- Cycle to work scheme
- On-site parking
- Private medical insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Port Talbot, SA12 7BJ: reliably commute or plan to relocate before starting work (required)
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