Guest Services Representative

**Duties**:

- Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed.
- Ensures that only authorized patrons use government sponsored quarters.
- Calculates and posts charges to patrons' accounts and balances totals with control records.
- Accepts payment, makes change, and presents departing guests checkout statements.
- Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report.
- Maintains current checkout list.
- Maintains and sells sundry sales items to patrons.
- Maintains a professional appearance and demeanor at all times.
- Ensures required information is received from guest and entered into guest folio.
- Prints backup reports from property management system.
- Ensures housekeeping status of rooms is updated.
- Records and notifies appropriate person/organization of maintenance problems reported by guests.
- Ensure front desk area and lobby remains clean.
- Process Night Audit procedures and close credit card machines nightly.
- Maintains the lost and found program.
- Ensures that customer service is the first priority.
- Required to perform On-Call duties as rostered. When in On-Call status, must return to work within 30 minutes to assist customer, unless able to assist over the phone.

**Requirements**:
**Conditions of Employment**:

- This position requires the incumbent to complete a background investigation with favorable results.

**Qualifications**:
- Business Based Action
- Family Member Preference
- Military Spouse Preference
- Outside Applicant Veteran
- Spouse/Widow/Parent of Veteran
- Transition Hiring Preference

**The area of consideration for this vacancy announcement is citizens, permanent residents, and legal residents of the United States (US) who reside within the local commuting area (60 mile radius) of RAF Croughton, United Kingdom (UK), or will do so within the next 30 days.**

Permanent and legal residents of the US must be citizens of a NATO country, unless authorized to reside in the UK as a dependent of an employee who serves in support of the US Visiting Forces. Eligible applicants must possess a US-issued social security number and be able to provide documentation proving residency status in the UK. Documentation could include PCS Orders, UK Visa, etc.
- Applicants cannot be 'ordinarily resident'. A person is considered to be 'ordinarily resident' if they have resided in the United Kingdom (UK) for more than 366 days without an affiliation to the US Visiting Forces. Time spent in the UK as an employee, or dependent of an employee, of a US agency serving and supporting the US Visiting Forces (i.e., active duty military, federal civilian, AAFES, Red Cross, one of the contract universities, a military banking facility or federal credit union, or US government contractors) is not counted toward being 'ordinary resident'.-
- **Qualifying Experience (MUST BE SUPPORTED IN RESUME)**:

- Experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service.
- Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers.
- Ability to read, speak, and write English.
- Must meet state and legal age requirement for sale of alcoholic beverages.

**Education**:
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position **does not** allow for education substitution in order to qualify.

**FOREIGN EDUCATION**:Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

**Additional information**:

- Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
- All Federal NAF employees are required by PL 104-134 to have salary payments made by electronic funds transfer/direct deposit.
- Probationary period may be required.
- Additional selections may be made from this vacancy announcement for up to 60/90 days after the closing date. Multiple positions may be filled from this announcement.
- Payment of Permanent Change of Station (PCS) costs **is not** authorized based on a determination that a PCS move is not in the Government's interest.
- LQA **is not** authorized.
- Post Allowance is authorized for Regular Full Time employment category.
- This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
- Benefits

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**How You Will Be Evaluated**:
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