Catering Assistant

**KEY PERFORMANCE AREAS**

**Work as a key member of the catering team to support the delivery of high quality meals for patients, visitors, volunteers, staff and public. Assisting the Chef to prepare delicious and well presented; salads, sandwiches, and light meals, serving food to customers, taking payment and carrying out cleaning to maintain a safe clean environment that meets environmental health 5 star requirements.**

**MAIN RESPONSIBILITIES**
- Assist in preparation of hot and cold meals as directed by the Chef
- Prepare and present evening light meals for patients and visitors
- Prepare tea and coffee trolleys for meetings and education
- Provide courteous, effective and responsive customer care at all times
- Take payment for meals using the till
- Respond quickly and effectively to requests by patients or visitors for snacks with a positive helpful attitude
- Support provision of catering for hospice events as directed by the Chef
- Maintain stock rotation and record supply levels
- Effectively work as part of the catering team to ensure efficient and high quality service
- Contributing to the delivery of a safe catering service by complying with food safety standards and health and safety requirements

**Risk Management**
- Carry out designated cleaning duties to maintain high standards of cleanliness and food hygiene
- Ensure daily checks of temperatures in fridges and freezers are undertaken and maintain records.
- Promptly report any defects or mechanical faults in equipment, inappropriate storage or any other concerns, which could impact on safety
- Adopt best hygiene and safety practices and ensure access to food areas is restricted for non-catering personnel.
- Ensure own knowledge, understanding and observation of C.O.S.H.H. regulations (Control of Substances Hazardous to Health) is at a level consistent with the role
- Implement rules and regulations regarding food allergens
- Ensure catering equipment is operated in line with Health and Safety standards undertaking specialist training as and when required
- Comply with the uniform policy, ensuring uniform is clean and tidy and must not be worn travelling to and from work

**RESOURCE MANAGEMENT**
- Before accepting any food supplies, check for quality and use by dates etc., and then store and record deliveries in the appropriate place

**PROFESSIONAL RESPONSIBILITIES**
- Maintain appropriate and respectful professional relationships with colleagues and other staff
- Exercise good personal time management, punctuality, appearance and consistent reliable attendance
- Act as an ambassador for the East Lancashire Hospice promoting at all times the hospice mission, values, and acting in a way to uphold public confidence
- Ensure effective use of hospice resources.

**PERSONAL DEVELOPMENT**
- Access mandatory training appropriate to the role
- Participate in the hospice appraisal system and access training opportunities to improve own knowledge and skills as directed by the Chef

**CONDUCT DUTIES WITH REGARD TO HOSPICE STATED VALUES OF**:

- Ensure all patients with specialist, supportive and end of life care needs have access to a range of free services when they need them for as long as they are needed.
- Respect and respond to each person’s identified needs regardless of race, status, gender, sexual orientation, religious beliefs or spirituality.
- Secure sufficient resources to ensure sustainability and development of services for our patients and their families.
- Support the continued professional development of all staff so they are equipped to deliver the highest quality of care.
- Commit to working in partnership with local and national organisations for the benefit of our patients and their families.

**STATUTORY DUTIES**
- Ensure the security of information accessed in the course of your duties ensuring compliance with the Data Protection Act, Caldicott principles and information governance best practice guidance
- Report any hazards or incidents in accordance with the Health Safety and Risk Management Policy and procedures
- Comply with the East Lancashire Hospice ‘no smoking’ policy in all hospice premises and grounds
- Be responsible for maintaining own vaccinations including Hepatitis B immunity (as applicable)
- Ensure that infection control measures are followed in relation to your role
- Work at all times to safeguard the rights of individuals promoting their wellbeing and protecting those at risk from harm, acting on any concerns related to safeguarding children and adults at risk in line with policy and local guidance
- Work at all times to respect people’s individuality, rights and diversity to ensure equality

**Equality and Diversity**

**WORKING HOURS**
- The post holder will work. hours flexibly. These will be worked according to a rota of up to any 5 days of a 7 day working week.

**NOTES**

This job description reflects how the post currently meets the needs of the service. Since the hospice is constantly dev