Casual Student Welcome Officer
1 week ago
**Student Welcome Officer (Casual)**
**Casual Contract**
**£11.05 per hour**
**The College**
West Dean is part of **The Edward James Foundation**, a registered charity which also comprises of West Dean Gardens, West Dean Estate and West Dean Tapestry Studio. The College has three academic Schools: The School of Arts and the School of Conservation based at West Dean, near Chichester, and The School of Design, based at Chelsea Harbour, London.
This role is based in West Dean, which located just north of Chichester (on the number 60 bus route). The historic house, collections and the stunning grounds and gardens make West Dean College a truly unique and beautiful place to work.
**The Role**
We are recruiting for a **Student Welcome Officer (Casual) **with excellent customer service and safeguarding skills to join our team. The role is to provide a courteous and efficient service at Student Welcome to students, tutors, conference delegates and other visitors, ensuring a warm welcome and needs are met to the highest possible standard. The role includes supervising properties within the College grounds, ensuring that safety regulations are adhered to in order to safeguard all staff, students and guests.
The main duties include:
- Greet and register students, tutors, conference delegates and other visitors on arrival, issuing room keys, visitor badges and appropriate documentation, ensuring that baggage handling and general assistance is available as required. Notify appropriate person of visitor’s arrival or direct caller to destination. Direct all guests to College facilities as appropriate.
- Take a lead role in the event of any emergency situation, including fire alarms, liaising with emergency services as required in line with current policy guidelines.
- Answer all calls into the Foundation, relaying incoming calls, offering a warm welcome and ensuring the messages are conveyed promptly. Ensure (as far as possible) that calls are responded to promptly.
- Respond to customers’ needs including room adjustments, answering queries and handling complaints.
**The Person**
Crucial to the role is your ability to converse with our guests in an engaging manner, a personable demeanour, maintaining a positive, ‘can do’ attitude and excellent communication skills. Previous experience of working in heritage and educational organisations is an advantage, but not essential.
The role includes having responsibility for the safety and wellbeing of our students and visitors, so having the ability to remain calm during difficult situations or in a busy environment is essential.
**The Benefits**
In recognition for all your hard work and dedication, we can offer you:
- Complimentary drinks
- Free on-site parking
**Further Information**
For the full job description, person specification and terms and conditions of employment, or for further information, please visit:
**Diversity & Inclusivity**
**GDPR**
At The Edward James Foundation we take privacy very seriously and are have reviewed all our records and processes to ensure that we are fully meeting the data protection standards introduced by the General Data Protection Regulation (GDPR) on 25 May 2018. Full details regarding how we collect, process and store personal information about you is available on our website:
**Job Types**: Part-time, Zero hours contract
**Salary**: £11.05 per hour
**Benefits**:
- Casual dress
- Company events
- Discounted or free food
- Free parking
- On-site parking
Work Location: One location
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