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Casual Cafe

2 weeks ago

Newcastle upon Tyne, United Kingdom Tyne Theatre and Opera House Full time

**CAFE & KITCHEN ASSISTANT** **- JOB DESCRIPTION**

**Job Title**:Casual Café & Kitchen Assistant

**Reports to**:Front of House Manager

**Appointed by**:Interview Panel

**Period of Appointment**:Casual

**Salary**:NMW - £11.44 per hour

**Purpose of Role**

As a Cafe Assistant you will be the face of _Tyne Theatre & Opera House_’s brand new Cafe -_1867_. You will need to bring with you a warm and friendly personality delivering excellence to all our guests. You will also be first contact for any ticketing queries as we see our Box Office make a move over to the Cafe. The post will include daytime, evening and weekend work.

**Key Responsibilities**
- To deliver excellent experiences to all guests whilst showing a passion for the highest level of customer service and satisfaction.
- Be confident in speaking with guests and the team.
- Assisting in stock control, including stock levels, rotation, and receiving deliveries.
- Prepare all F&B offering within the Cafe to spec, whilst maintaining food preparation H&S standards.
- Maintain the highest brand standards for _1867_ and _Tyne Theatre & Opera House_.
- Crafting eye-catching displays to entice guests.
- Operating the ePoS taking orders and cashless payments.
- Operate our ticketing system, Spektrix. Selling tickets for events and solving guest queries regarding their ticket.
- Assisting with Hospitality events.
- Co-ordinate with FOH & Bar during show days to ensure a smooth operation of the estate along with maintaining good working relationships.
- Housekeeping of public areas and back of house.
- Ensuring Health & Safety compliance in all front of house areas and adhering to regulations and theatre policies and procedures, ensuring you prioritise safety in every task.
- Be environmentally aware.
- Any other task that is reasonably requested of you to efficiently operate within a busy theatre.

**Role Requirements**
- Strong communication, teamworking and people skills.
- Embrace the excitement of working under pressure.
- Ability to use initiative and be a self-starter.
- Desire to learn new skills.
- Previous catering/hospitality experience, however training will be delivered.
- High level of attention to detail and excellent numeracy skills.
- Excellent organisational abilities.
- Ticketing experience using a CRM system (Desirable, however training will be provided)
- Food Hygiene Certificate (Desirable)

**Applications**

Pay: £11.44 per hour

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Work Location: In person

Application deadline: 17/03/2025