IT Support Engineer

1 week ago

Shrewsbury, United Kingdom Experis LTD Full time

**IT Support Engineer - Infrastructure Systems** **£25,000pa + Excellent Benefits Package + Training & Development** **MS Window 10 & 11, MS O365 Administration and Support, Active Directory Administration, MDM / Mobile Device Management, Laptops, Tablets and Mobile Phone Support, Windows Servers 2016/2019, LAN/WAN & LAN IP Addressing, Wi-Fi Network Administration,IP Telephony & VPN's, ERP Systems Support, Helpdesk & Helpdesk Ticketing System experience** **Shrewsbury, Shropshire** After recent years of very successful and structured growth, this modern learning organisation are seeking to enhance the IT Infrastructure Support Team by recruiting a challenge motivated IT Support Engineer. This role is pivotal but challenging, diverse and rewarding and will offer you an opportunity to grow technically as the breadth of in-house technology and pipelined projects are substantial. The person required will require energy, tenacity, patience, teamwork and the flexibility to go the extra mile and offer a 1st class customer experience. In return you will join a leading company that is experiencing growth, has a supportive and friendly environment, a very competitive starting salary and a solid bridge toward technical and personal development. **Key technical experience required will include**: - MS Active Directory, MS Window 10 & 11 - MS O365 Administration and Support - Active Directory Administration - MDM / Mobile Device Management, Laptops, Tablets and Mobile Phone Support - Windows Servers 2016/2019 - LAN/WAN & LAN IP Addressing - Wi-Fi Network Administration - IP Telephony & VPN's - Helpdesk & Helpdesk Ticketing System experience - ERP Systems Support **Your "Day to Day" responsibilities will involve**: - As part of a team of four, provide professional end user support of business systems and IT equipment, ranging from entry level support to more advanced support issues across the business (circa 100 users), with occasional travel to other sites as required - Administration pf Laptops, PCs, Servers, Tablets, Mobiles, Hand-Held and Network Devices, ensuring all pre-requisite software is installed, fully operational and tested to technical standards - Monitor scheduled business system job queues and scheduled jobs. - React promptly to any issues, communicating with the business and escalating to suppliers as necessary - Monitor system backups and recovery as required by the business - Maintain software license inventories to assigned users - Maintain IT stock levels with starter and leaver hardware collection, and assist in maintaining IT asset and license registers, and deployment of new hardware - Assist in maintaining and creating technical documentation and procedures **Technology accreditations such asan IT BTEC, CompTIA, MCP,MCSA, MCSE are desirable but will not take precedence over solid and proven IT Infrastructure Support experience.** **R ise above your peers in 202 3- Call John McManus at Experis ITontoday

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