Debt Collection Officer

6 days ago

Newcastle upon Tyne, United Kingdom Jellyfish Energy Full time

Jellyfish Energy is looking for a motivated and detail-oriented Debt Control Officer to join our team. In this role, you will manage outstanding client debts, facilitate timely payments, and accurately record all client interactions. Strong communication skills and a good understanding of financial services are essential, as you'll be negotiating payment arrangements and resolving disputes to support our financial goals.

**Key Responsibilities**
- Contact clients by phone to recover overdue payments and negotiate suitable repayment plans.
- Keep precise records of all communications and transactions in the accounting software.
- Review client accounts to identify payment patterns and recommend appropriate actions.
- Work closely with the accounts payable team to ensure proper account management.
- Deliver high-quality customer service while complying with company policies and relevant regulations.
- Conduct data entry for client accounts and payment history.
- Follow up on payment commitments and escalate unresolved issues when necessary.

**Qualifications**
- Previous experience in debt collection, telemarketing, or financial services is preferred.
- Excellent phone etiquette and verbal communication skills.
- Familiarity with accounting software and data entry.
- Strong analytical skills for interpreting financial information and making decisions.
- Detail-oriented with strong organizational skills to effectively handle multiple accounts.
- Proactive in problem-solving and resolving conflicts.

Join Jellyfish Energy as a Debt Control Officer and help us maintain financial integrity while delivering outstanding service to our clients.

Pay: Up to £28,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Work Location: On the road

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