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Service Advisor
2 weeks ago
Role: Service Advisor
Location: Watford, WD24
**Salary**: Up to £27k + £7k OTE
Monday - Friday 8-6
1 in 3 Saturdays -8:30 - 12:30
Are you a driven, enthusiastic and motivated individual? Do you thrive in a fast paced environment? Can you deliver world class customer service?
If the answer is yes to the above then we want to hear from you Our client in Watford is looking to recruit a new Service Advisor to dovetail along side the Aftersales Manager and help lead the front desk team.
About the position
You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product. A large part of the Service Advisor position involves:
- Monitor, Mentor, Support, Train and develop the Service Advisor team as required by the Aftersales Manager
- Meeting and greeting customers in a friendly and courteous manner throughout the day.
- Booking vehicles into the technical workshop.
- Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
- Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
- Maintaining thorough product knowledge and updating your knowledge through manufacturer led training.
- Adopting a sales approach regarding upsell.
- Maintaining good housekeeping standards and orderly administration of your work.
About our requirements
We expect our new Service Advisor to demonstrate some skills that will prove very beneficial in the position, including:
Customer awareness.
Ability to work to deadlines and targets.
Strong teamwork skills.
Confident and professional communication skills.
Full UK Driving Licence
