Business Support Assistant

**Who we are?**

**Who are we?**
- Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes,_** keeping taps flowing and toilets flushing**.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.

**About the role**:
In this role you will provide first class support to Ashford Common area, and wider Water Production team. You will do this by supporting operational tasks, raising purchase orders, compiling spreadsheets/key reports for finance, H&S, and compliance. You will be adaptable, welcome change and promote continuous improvement.

This is an opportunity to use and develop your operational knowledge, data interpretation skills and deliver exceptional customer service.

Key to the role is collaboration and stakeholder engagement, both within and outside of Water Production.

**Key Accountabilities**:

- Promote positive H&S behaviours across the team. Raise safety observations and actions from field staff promptly on the Thames Water H&S management system. Run weekly/monthly reports track progress and drive performance. Manage the area H&S tracker to ensure monthly targets are met by the management team and COMAH lite sites.
- Promote ‘site pride’ throughout the team and support with delivery of actions to achieve certification.
- Work with the performance manager to assist with smooth running of team and support controller of premises activities. Support management team with updates to ‘Our Sites’ and What3Words system.
- Engage with our facilities management contractor to raise and resolve issues identified by the wider team.
- Ensure key information is kept up to date as changes occur within the operation teams and the wider team have tools and equipment needed to do their role.
- Support tracking and management of reservoir, water quality and health and safety actions.
- Monitor stock and chemical levels to maintain area and team resilience.
- Raise purchase orders for parts, equipment, and chemicals. Track orders and maintain awareness of budget position. Ensuring compliance to business rules, cost centres correctly used and raise waivers as required. Ensure regular receipting is carried out of chemicals/fuel and monthly inventory management.
- Manage meeting room bookings and induct visitors to sites.
- Assist performance and site managers with customer contacts to ensure we maintain a harmonious relationship with our customers.

**What should you bring to the role?**
- Be Educated to GCSE level including English and Maths or equivalent.
- Be Significant experience working in a related role, e.g., for engineering roles, relevant technical expertise typically derived from a minimum of 2 years work experience.
- Have good verbal and written communication skills, including strong customer focus.
- Have good organisational skills, personally very well organised.
- Be fully competent at using the appropriate Company IT systems and Office software.

**What’s in it for you**:
Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with the length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Thames Water is a dynamic, rewarding, and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career and flexible working arrangements.

Find out more about working at Thames Water.

We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.