Security Officer

1 week ago

London, United Kingdom Assist Group Full time

**Do you have what it takes to be a part of our security team?**

Assist Security is currently seeking a security professional who possesses exceptional customer service skills to become a valuable member of our team. This opportunity is based at one of Central London's renowned tourist attractions, located on Baker Street.

As a Security Officer at our premier tourist attraction, you'll be integral to ensuring a safe and enjoyable experience for visitors. Your responsibilities include monitoring, surveillance, and emergency response. Beyond traditional security duties, exceptional customer service is a crucial aspect of your role. Engage with visitors, provide assistance, and contribute to their overall positive experience. Your friendly demeanour, effective communication, and commitment to customer satisfaction will not only enhance the security measures but also create a welcoming atmosphere for all guests. Join us in safeguarding the magic of our attraction while delivering top-notch customer service.

**Pay Rate**:
£10.42 an hour PAYE

**Shift Pattern**:
Monday to Friday

09:00 / 10:00 starts

16:00 / 17:00 finishes

Saturday / Sunday

10-hour shifts

**Minimum Requirements**:

- 1 Years experience working within the luxury industry & customer service skills.
- A valid DS licence.
- Excellent written & verbal communication skills.
- Professional & Personable.
- Immaculate presentation.
- Right to Work in the UK.
- 5-year employment / educational history.

**Preferred Requirements (not essential)**:

- Proven experience in security.
- Emergency First Aid Certificate.
- ACT training Certificate.
- Conflict management training.

**Responsibilities & Duties**:

- Uphold security policy of ASG, supervisors, and the client.
- Ensuring the admission ticket policy are adhered to strict ticket only policy.
- Training provided for bag searches.
- Patrolling inside & outside venue.
- Securing all entrances, exits and un-authorized access rooms.
- Supporting the management team and clients requests while on site.
- Ability to use two-way radios.
- Supporting heads of security team with day-to-day duties & incidents involving the safety and security with good practice and legislation.
- Monitoring, securing & patrolling the store for suspicious behaviour on the premises.
- Gain building & area knowledge as you may be required to help the public with general directions around London.
- Able to write detailed reports of any incidents to be given to your operations manager.
- Ensuring all staff involved in any safety / or security incidents complete an incident report as soon as feasibly possible post-incident with copies to be sent to supervisor and operations manager within 24 hours.
- Reporting discrepancies & violations from customers or staff members to higher management on site.
- Reporting any maintenance or hazard issues to heads of security & maintenance team.

**Benefits**:

- 24/7 Control Room
- Training, Support and Personal development
- App based rostering systems for viewing rotas, accepting shifts, holiday management and booking on/ off shifts.
- Opportunities to gain overtime.
- Enrolment into the companys pension scheme.
- Enrolment onto our employees sage benefits
- 24hr GP helpline services.
- Discount codes & vouchers
- Strong management support through regular site visits from our operational team.

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