Business Systems Administrator

2 days ago

Stoke Heath, United Kingdom AFH Wealth Management Full time

**Are you looking to develop your career and join a fast-growing company that focuses on supporting employee careers with professional development? Then AFH could be right for you**

With over 30 years of experience and more than 200 accredited advisers nationwide, AFH is one of the UK’s leading independent financial advisory firms.

**Business Systems Administrator**

We have an exciting opportunityto join our existing Data team**on a full-time, permanent** basis.

Whilst experience can be a bonus, we are also looking for those of you who have a hunger for learning and wish to grow with us as a business in our Bromsgrove office with hybrid working.

Our next **Business Systems Administrator **would serve as a customer service administrator setting up and maintaining clients on our in-house portal including liaising with them to resolve any queries or issues they have and ensuring a highlevel of customer service is provided.

**Key Responsibilities as our Business Systems Administratorwill include**:

- Setting up clients with online services particularly in-house client portal
- Checking client data as part of the set-up process
- Ensuring that any data errors identified are rectified as soon as possible, and source of error is identified and notified.
- Raise service-related issues to the correct department
- Logging cases on in house system to ensure MI can be produced
- Activating and maintaining online access for staff, clients and advisers ensuring records are kept up to date.
- Maintain a high level of knowledge of online services provided
- Provide administrative support as requested
- Provide input and ideas on website functionality and design based on client feedback
- Any other reasonable request made by a Director/Manager of the organisation.

**What we are looking for in our ideal Business Systems Administrator**:

- Previous experience in a customer service role
- Work well under a pressurised environment
- Strong communication skills, both verbal and written
- High attention to detail
- The ability to learn new systems and take on information quickly
- Work well under a pressurised environment
- Confidence to deal with difficult situations/customers
- Good working knowledge of Microsoft Word, Outlook, Excel and PowerPoint.
- Experience of Financial Services desirable but not essential

**Benefits of working for AFH**:

- Contributory pension scheme
- Bonus scheme
- Cash plan health benefit scheme
- Competitive and flexible holiday allowance, with buy and sell scheme options
- Training and qualifications - We take pride in supporting and paying for our staff to undertake professional qualifications relevant to your jobs role once you have passed your three-month probation
- Employee referral bonus scheme - £1,500 bonus
- Death in service benefit at 4 x your annual salary
- Christmas party and summer events
- Loyalty bonus for all staff based on length of service.
- Additional holiday days for long service

If you are interested in becoming a part of our growing community as our **Business Systems Administrator** get in touch and click **‘APPLY’** today We would love to hear from you

Due to our continued success and plans to continue growing as a business, we are keen to discuss opportunities within AFH Wealth Management across a number of our offices. If you are not sure which opportunity would be the most suitable for you, then pleasedo make us aware of your experience and interest in joining AFH by sending your CV to.

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