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Internal Office Administrator
2 weeks ago
We have an exciting new vacancy for an Internal Sales Administrator to join our growing team.
**Job Role**: Internal Office Administrator
**Location**: Bury St. Edmunds, IP30 9QS
**Job Type**: Full-time
**Salary**: £18,000 - £24,000 / Per Annum + Benefits (Listed Below)
**About Us**
Our company is the leading process industry solution provider offering high-quality, reliable and effective instrumentation alongside exceptional customer service.
**Duties include**
- Liaise with the Internal Sales Manager as main point of contact, in order to accurately identify and diarise customer enquiries and opportunities.
- To send enquiries to suppliers and ensure quotes are received in a timely fashion.
- To assist in the organisation and co-ordination of all sales quotations.
- To communicate effectively with our customers, clients and suppliers to ensure adequate quotations are provided in a timely manner.
- To communicate effectively with our customers to ensure adequate updates are provided in a timely manner via multiple communication channels including (but not limited to) E-Mail, Telephone, Text and Social Media.
- Database / CRM entry and maintenance
- To liaise with the Logistics team to ensure adequate stock availability and monitor stock levels to meet customers/supplier demand.
- Liaise with appropriate internal staff regarding enquiries, quotes, orders, payments
- To communicate with the internal team to ensure that all parties are aware of their personal requirements.
- Provide general support to the internal sales team
- To liaise with the Health & Safety manager to ensure that health & safety requirements are reviewed periodically.
- To maintain communication with suppliers to place orders and gain delivery updates.
- To maintain adequate technical product knowledge.
- Ensure best practice knowledge is spread throughout the team.
- Ensure personal certification/training is completed within the time requirements.
- To supply supplier and other required documentation to complete purchase orders.
- To always comply with company policy.
- NO COLD CALLING is required for this role
**Other Responsibilities**
**Health and Safety**
- The post-holder will assist in promoting and maintaining their own and others’ health, safety and security. This will include:
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate risk control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards immediately when recognised
- Keeping own work areas and general areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role
- Reporting potential risks identified
**Confidentiality**
- Maintaining confidentiality of information relating to clients, staff and other users of the services in accordance with the General Data Protection Regulations 2018 (GDPR) including outside of the work environment.
**Quality**
- Understanding the requirements of the UKAS ISO9001 standard and ensuring all elements within the remit of the role are fully compliant with the quality standard
**Continued Professional development**
- Participating in any training programme implemented by the business as part of this employment
- Participating in monthly 121 meetings and an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
**Person Specification**
**Interpersonal Skills**
- Customer Service skills
- Sales closure
- Sales
- Good written & verbal communication
- Trustworthy - Working autonomously at a client site with mínimal supervision
- Organisational excellence
- A team player, respectful of our direction and boundaries in terms of scope and timescales.
- Able to work under pressure due to the customer requirements
- IT literate
- Speed & Accuracy
- Dexterity
- Workload prioritisation
**Benefits**:
- Company events
- Cycle to work scheme
- On-site parking
- Work from home
- 8-hour shifts, Monday to Friday
**Next Steps**
We look forward to hearing from you.
