Service Support Manger

**Salary: £37,000 - £42,000 per annum, (depending on experience) plus performance bonus & benefits**

**We are Together**:

- Proud to be a Financial Services success story based in South Manchester. Established in 1974, we employ over 600 colleagues.

Over 47 years of successful trading has positioned Together as a market leader, thanks to a common-sense approach to lending. We play our part to turn challenges into opportunities which make our customers' financial ambitions accessible.

We are looking for a **Service Support Manager**to join us on a **12 Month Fixed term basis** based in our office in Cheadle.

The key task of the Support Services Manager is to help maintain, develop and proactively manage the business location, building and its grounds.

Together is a business that never stands still, providing an exciting place to work for individuals who deliver to a high-standard and embrace change. We understand that for our business to grow, our people must grow.

**Job Description** Key Responsibilities:

- Management of the day to day outsourced cleaning and catering contracts ensuing that key performance indicators and service levels are in place, communicated and ensure compliance.
- To maintain the departments helpdesk systems, making improvements when necessary and correcting any faults that may be highlighted to maintain / improve the efficiency of the department
- Develop, implement and manage the waste management that affect the Group’s building to maximize energy efficient and recycling initiatives in support of our environmental programme
- Develop processes, procedures and SLAs to proactively manage building support services within strict cost controls whilst maintaining excellent customer service
- To develop and manage specific department change projects as required preparing for operational readiness and leading change from the customers perspective.
- Communicate to the business all building issues and improvement plans so that they are kept up to date and can provide feedback where necessary
- Attend tenant meetings and highlight necessary changes to the business which may impact the business park or require their support
- Conduct building risk assessments, produce and provide relevant MI and health & safety plans to ensure the building and its grounds remain Health and Safety compliant with legal and statutory requirements
- To provide support to the HOD for the operational effectiveness of the department and its responsibilities.
- To ensure that department risks are regularly reviewed, monitored and reported against so that action can be taken.

Managing People:

- Driving and managing performance through coaching, support and strategic goals
- Managing the colleagues through the colleague life cycle of employment:

- Training and mentoring
- Role model and set standards aligned to the company

**Qualifications** Essential:

- Facilities Management experience within a Management role
- Relevant H&S experience and/or qualification
- Experience with CAFM (TOPdesk)
- Strong communication skills
- Excellent customer service skills
- Supplier & contractor management experience
- Soft services management experience
- Strong PC Skills (MS Word and MS Excel)
- Flexibility to assist with out of hours work and events when required
- Driving licence

**Additional information** We offer a range of company benefits, including shared reward scheme, discretionary bonus, 24 days holiday plus your Birthday, entitlement increases over time, holiday purchase scheme, matched pension contribution, life assurance, critical illness cover,health cash plan, private medical insurance, access to company's holiday homes, regular team/individual incentives, travel season ticket loans, Ride to Work scheme, free gym access and local bar/restaurant discounts.

Career development opportunities are excellent and where possible we offer sponsorship of relevant qualifications.

*please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.