Night Porter

7 days ago

Dumfries, United Kingdom Hetland Hall Hotel Full time

**Night Porter**

**Hetland Hall Hotel**

**30 Hours (4 Nights/Week)**

We are looking for a **Night Porter** to join the team at Hetland Hall Hotel. This is a hands-on role, ideal for someone who enjoys working in a varied and dynamic environment. You will be responsible for providing excellent customer service during the night shift, ensuring the smooth running of hotel operations, and maintaining high standards of service and safety for all guests. You will also be involved with general portering duties setting function spaces for the following days business.

Part of the award-winning, family-owned RAD Hotel Group, Hetland Hall Hotel is a beautiful country house hotel located in the heart of Dumfries and Galloway. We are passionate about providing our guests with unforgettable experiences and are looking for an enthusiastic Night Porter to join our established team.

**Responsibilities**:

- Bar service to guests during the night, ensuring a welcoming and friendly environment.
- Wedding and event setups in function rooms for weddings, conferences, and other events.
- Responding to guest requests, check-in/check-out of late arrivals, and ensuring all needs are met promptly and professionally.
- Ensuring the safety and security of the hotel and its guests throughout the night, including regular checks of public areas and rooms.
- Assisting with luggage, deliveries, and ensuring the hotel remains clean and organized.
- Completing required night audit duties, including balancing the financial records for the day.
- Reporting any maintenance issues or security concerns to the relevant departments.

**What we're looking for**:

- Experience in a similar role, ideally within the hotel or hospitality industry.
- Strong customer service skills, with the ability to interact positively with guests.
- Ability to work independently and take initiative.
- Flexibility to work night shifts, weekends, and holidays as required.
- Excellent attention to detail and a proactive approach to solving problems.
- A professional and friendly demeanour, with a strong work ethic.

**What we can offer**:

- 4-weekly tips
- Career progression opportunities
- Training and development
- Uniform provided
- Discount across all 9 RAD Hotel Group venues
- Birthday Incentive
- Length of Service Incentive

**Job Types**: Full-time, Permanent

Pay: £12.56 per hour

Expected hours: 30 per week

Additional pay:

- Tips

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- Dumfries, DG1 4JX: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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