IT Support Analyst Rochdale

2 weeks ago


Rochdale, United Kingdom The SLR Group Full time

Our client is looking for an IT Support Engineer

**Key Responsibilities**:
Reporting to the IT Manager, the IT Support Analyst will be responsible for providing 1st and 2nd line technical support to the business users.

Respond to support enquiries directly from clients and help them resolve hardware and / or software problems.

Work closely with the service support teams, development teams and key business stake holders to ensure that incidents are managed through to resolution.
- To provide 1st and 2nd line technical support for the IT functions of the business.
- To log all support calls within the ITSM call logging tool.
- Assist and work alongside Knowledge Management to document working procedures.
- Establish and maintain effective relationships with the business users and group IT teams.
- Assist ITIL managers in the development and maintenance of IT Support processes.
- Provide input into root cause analysis documents (RCA).

Please note: IT Support Analyst role will include some physical labour. Work executed will include but not limited to: lifting up to 25kg; site cleanliness; accessing elevated spaces (Working at height).

**Requirements**:
Essential
- Excellent written and verbal communication skills.
- Ability to effectively identify issues, log and communicate to other personnel.
- Ability to work well under pressure, ensuring a structured approach is always maintained.

Preferable
- Experience of working in an ITIL environment, understanding how the end-to-end processes work across the organisation.
- An appreciation of ERP solutions, standards, tools and techniques.
- Experience of Application Support teams (1st, 2nd and 3rd line).
- ITIL Foundation qualification (V3 or higher).
- Experience of IP Telephony.
- Good network knowledge (WAN / LAN).
- Ability to be flexible in working hours and shift patterns to cover operational requirements.



  • Rochdale, United Kingdom HMR Circle Rochdale Shopmobility Full time

    Position: Rochdale Shopmobility Coordinator **Salary**: £24,500 Pension: Company Pension Scheme Hours: 37.5 per week including alternate Saturday Mornings Job Share Applications Welcome Paid Holidays: 25 Days per year plus Bank Holidays. 1 extra day per year of service loyalty bonus up to 5 days Duration: Full Time Permanent Reports to:...


  • Rochdale, United Kingdom Engage Rochdale Full time

    External candidates to be eligible to apply for this post you must be a Rochdale Resident who lives within the municipal boundaries of the Borough of Rochdale (e.g. your household must pay council tax to Rochdale council) Salary: £25,583 - £25,989 This is a temporary role covering maternity. The hours are 20.25 hours per week. About the role As Library and...

  • Head of Rans

    3 days ago


    Rochdale, United Kingdom Rochdale Council Full time

    **About the role** We invite you to join us as the strategic lead for the Rochdale Additional Needs Service. This impactful role champions the progress and independence of children with additional needs across Rochdale. You’ll work closely with schools to ensure they’re meeting the needs of these students, advocate for their rights, and drive...


  • Rochdale, United Kingdom Rochdale Council Full time

    Rochdale Borough Adult Safeguarding Board (RBSAB) is seeking to appoint an experienced Independent Chair to work closely with local safeguarding leaders. It is an exciting time to join RBSAB as strategic partnership leaders are reviewing and refreshing the multi-agency vision of safeguarding to ensure robust governance alongside placing adults and their...


  • Rochdale, United Kingdom Rochdale Boroughwide Housing Full time

    IT Applications Analyst Rochdale £36,332.40 Are you a skilled and motivated Application Analyst looking to make a real impact? We have a fantastic opportunity for an Application Analyst to join our Technology Design & Delivery team, working closely with stakeholders across the organisation to ensure our business applications are robust, efficient, and...


  • Rochdale, United Kingdom Rochdale Town Hall Full time

    Festival and Film Production Officer Post Title: Festival and Film Production Officer Contract: Initially 18 months with the option to extend. Rate of pay: Up to £35,000 per annum Hours of work: 37 a week, including evening and weekend work Job Purpose: As part of our ambitious plans for culture, creativity, and regeneration we are seeking to recruit a...


  • Rochdale, United Kingdom Rochdale Boroughwide Housing Full time

    A housing association in the UK is seeking a skilled Application Analyst to support and enhance business applications. The role involves collaboration with various teams, troubleshooting application issues, and delivering training. Strong analytical skills are essential to evaluate and improve technology solutions, ensuring alignment with organizational...


  • Rochdale, United Kingdom Rochdale Borough Council Full time

    Are you interested in being a Governor in Rochdale?We are currently looking to fill a number of Governor roles throughout schools within the Rochdale Borough. Being a Governor is a rewarding and effective way of making a voluntary contribution to your community and to the lives of young people. Governors are appointed by the Governing Board and are the...


  • Rochdale, United Kingdom Rochdale Boroughwide Housing Ltd Full time

    A public housing organization in Rochdale seeks a skilled Application Analyst to support and enhance business applications. This position involves collaborating with teams and vendors, troubleshooting issues, and ensuring applications align with organizational goals. The ideal candidate will have experience in application support, strong technical skills,...


  • Rochdale, United Kingdom Rochdale Council Full time

    **About the Role** This position is for a Family Support Worker in the Connected Persons’ Team. The connected Persons’ team is a key part of Rochdale’s commitment to promoting kinship care, where we aim to enable children entering care to remain within their family network wherever possible. You will contribute to the delivery of training and support...