Client Services Coordinator

1 day ago


Edinburgh, United Kingdom Get Staffed Full time

Client Services Coordinator

Our client leads the Waste and Resource Management sector by supporting Scottish businesses to reduce waste, carbon and costs with innovative waste and resource management solutions.

As an industry, waste management is beginning to assert itself as an important part of the environmental agenda. Our clients unique approach is to foster long-term business partnerships that support, educate and inspire their clients to reduce their carbon emissions.

They are looking for a Client Services Coordinator with proven and exceptional customer service skills to join the team.

Purpose of the job:
*To ensure exceptional levels of client service are achieved whilst meeting the Company objectives.
*To provide support to the service team, linking internal departments and external parties

Main tasks and activities:
*Schedule collections in response to requests to meet client satisfaction and route optimisation
*Identify and implement client service efficiency improvements
*Manage and communicate effectively with sub-contractors on day to day basis, to achieve exceptional customer service levels
*Support admin activities across the team

This is a challenging and stimulating position in the environmental sector. You must be a dynamic team player with the ability to multitask, to communicate accurately and timeously externally with clients, and internally with the service team. You will have a positive disposition, be self-motivated, resilient, and equally competent in both written and telephone communications and use of bespoke IT systems.

You will be reliable, highly organised and enjoy working as the 'communications hub' within a high performing team. You will require the confidence to take operational decisions with minimal supervision.

*salary starting from of £22,951
*8% employer pension contribution
*generous benefits package

INDJOB


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