Customer Service Assistant

**Your Role**

We are looking for a Customer Service Assistant who can commit to **30 hours per week**. We are open 7 days a week, 365 days a year, 24 hours a day and need people to work a range of shifts and days, this means we can offer great flexibility if required.

In a customer facing environment, your role is to ensure that designated areas of the building, inside and outside are cleaned to high standards. To provide a great customer service to our residents. Being vigilant and ensuring that the building and residents are safe.

**Role Responsibilities**
- Single point of contact for all residents and visitors
- Get to know each resident, ensure they are always acknowledged and greeted whenever they are met
- Maintenance and delivery of building standards, including cleaning of public areas
- Ensuring breakfast is set up and maintained/stocked throughout the morning to ensure every resident receives the same experience
- Help with the planning and running of events
- To attend to any query or incident within the residence and resolve the issue promptly
- Respond to any maintenance raised by residents within 1 hour
- Arrange rectification and give clear communication on the timescale for repairs
- Take clear and detailed records of any incidents which may occur during shift (prepare and submit written reports to the residence manager
- Daily site walks to ensure that standards are maintained
- Communicate correctly and professionally with all colleagues
- Handle any issues and complaints correctly and inform the residence manage of action taken

**What we offer**
- Employee discount schemes - 100s of discounts through our online benefits platform
- Pension scheme
- 28 days holiday each year including the Bank Holidays (pro-rated)
- Your birthday day off
- Recognition programmes
- Opportunities for career progression
- Team parties/events
- Access to 24/7 Employee Assistance Programme - 24/7 for our team members to call and get support and advice on any issues they may be experiencing.

**About Vita Group**

Founded in 2013, Vita Group started as one man’s mission to revolutionize student accommodation in the U.K. Uninspired by characterless halls with no real attention to detail or focus on providing an environment for students to succeed, Mark Stott wanted to re-address the balance, put the students first, giving them the best start possible to ‘Begin Big.’

Starting with Vita Student Liverpool, over the last decade Vita Group has regenerated neighborhoods, creating thriving communities and remarkable new places.

Now Vita Group has evolved into an intelligence driven platform creating tomorrow’s city living. It’s represented by four unique lifestyle brands, in 23 locations, across 13 cities and with residents from over 100 countries.

It’s urban living reimagined and it’s constantly evolving thanks to the insights and data being generated through the platform. They in-turn help to create new services, experiences, and communities. The mission: create environments in which people can flourish. A platform to thrive.

Vita’s principal commitment to its people is to inspire and empower and it’s something the business is deeply passionate about. Hiring the very best people and enabling them to perform at the very best of their abilities.

Vita’s nurturing environment encourages colleagues to develop, perform and excel at what they do and provide plenty of opportunities for career progression.

A team of creative and innovative thinkers, Vita recruits’ people who share this thinking, bringing new ideas to the table and solving problems.

No matter what the role is, or the unique skills needed to fulfil it are, our team always look for individuals who share the group’s values:
**Good - **The simplest value to uphold. Be good at what you do and be a good person. Acting with good intentions and integrity in everything you do. This caring nature brings teams closer together, supporting each other through challenges.

**Positive and Passionate** - The positive impact we have on our residents’ lives should never be underestimated and we ask that all colleagues bring a positive mindset to work and are passionate about what they do and the impact they make.

**Striving **- ambitious, raring to go and driven to do their job

**Ready to communicate** - to be a great team player, you must be able communicate effectively, this means talking and listening with paid respect.

**Foresight - **always helping to drive the business forward and think ahead

**Job Types**: Part-time, Permanent
Part-time hours: 30 per week

**Salary**: £11.50 per hour

Schedule:

- Monday to Friday
- Weekend availability
**Experience**:

- Customer service: 1 year (preferred)