Reservations Associate

**Reservations Associate**

**1 London Bridge**

**Full Time 37.5 hours per week**

**Monday - Friday (office based) 0800-1600 and 1000-1800**

**Permanent**

We are looking for a Reservations Associate to join our Central Reservations team based at 1 London Bridge. Your duties as a Reservations Associate will include providing a comprehensive range of administrative services to patients, consultants and other third parties that will assist in promoting the successful management of all aspects needed to facilitate a seamless Reservations patient pathway, whilst ensuring compliance in all Revenue Cycle functions across all HCA Facilities.

**Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients**. Other’s may think this is just a role in Patient Access, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.**

**What you'll do**:

- Formally pre-register patients across all facilities and guarantee 100% accuracy when requesting and transferring information to HCA databases.
- Ensure that financial details are transcribed into Meditech during pre-registration.
- Seek assistance from Senior Reservations Associate with any complex queries.
- Keep up to date with current policies and standard operating procedures.
- Assist in the management of all Reservations and Surgical Services mailboxes.
- Ensure all correspondence is received and scanned onto accounts under the correct Meditech Form inclusive of letters of guarantee, booking forms, clinic letters, medical reports, consultant fees and pre-authorisation.
- Keep all parties fully informed of any deviation to the patient journey.
- Respond promptly to any patient/third party requests.

**What you'll bring**:

- Minimum 1-year administrative experience in healthcare/hospitality setting.
- Excellent communication skills.
- Ability to work collaboratively with stakeholders.
- Good IT skills (Excel, Word, Microsoft Office).

**Why HCA UK?**

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. You'll be eligible for:

- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
- Private Healthcare Insurance for treatment at our leading hospitals.
- Private pension contribution which increases with length of service.
- Season Ticket Loan and Cycle to Work scheme.
- Group Life Assurance from day one.
- Critical illness cover.
- Enhanced Maternity and Paternity pay.
- Corporate staff discount for all facilities including Maternity packages at The Portland.
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
- Discounts with over 800 major retailers.

**Diversity and Inclusion**

Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

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