Customer Services Advisor

2 hours ago


Kettering, United Kingdom Blatchford Full time

Blatchford is a multi-award-winning manufacturer of some of the world’s most advanced prosthetic technology, bespoke seating solutions and orthotic devices. Our evidence-based approach and commitment to continuously challenge possibilities ensures our mobility solutions prioritise the wellbeing and long-term health of our users.
Through science, technology, and maintaining a clear focus on people, we make mobility possible.

We are now looking for a Customer Service Advisor to join our specialist team in Kettering who support this busy wheelchair service by providing great customer service to our service users and administration support to the team.
As Customer Service Advisor you're often the first person our service users have contact with. You'll take incoming telephone calls and queries and liaise effectively and efficiently with the wider team to deal with and resolve queries.
As well as providing extensive general administrative support, you’ll be responsible for the smooth running of our clinics; you'll book patient referrals onto the system, manage appointments and update patient records ensuring that we maintain strict patient confidentiality at all times.

**Ideally, you'll**:

- Have strong, general administrative experience
- Be well organised
- Have excellent attention to detail
- Have a professional in your approach
- Be flexible and self-motivated, with a ‘can do’ attitude

Regular interaction with service users and colleagues, including our team of Occupational Therapists, Technicians, Engineers, and other health professionals, means that good interpersonal skills and a confident telephone manner are important.
The nature of the role is varied so you'll need to be able to maintain high standards when working to varying deadlines and when working under pressure. In return, we offer:
Salary - competitive, equivalent to NHS Band 2
Pension
25 days' holiday
Discounted shopping/leisure vouchers
Cycle to work scheme
The opportunity to work and develop as part of a specialist and experienced team



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