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Reception Supervisor

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London, United Kingdom Portico Corporate Reception Management Full time

Portico is delighted to announce a fantastic opportunity for a new Reception Supervisor to join a high-performing team based in the heart of the City, at one of our largest contracts. Just a short walk from Liverpool street station, this well-established bank is moments away from everything London has to offer.

If teamwork is one of your biggest strengths, then this opportunity is the one for you as you will be joining a team of 45 across their London campus. You will have your own smaller team to manage and work closely with other supervisors to ensure everyone is following operational and security procedures.

Your responsibilities will include rota management, leading your team by example and being responsible for the management of your direct reports. You will be leading your team from the front, showing them how to deliver impeccable customer service at all times. Continuous business improvement is of key importance in this role, so you will have the chance to find innovative ways to expand the service offerings.

As a Reception Supervisor, you will be an ambassador for Portico whilst working closely with the bank’s staff and clients. The business is ever changing, and you will need to be flexible, adaptable and confident to keep up with business demands. You will need to keep communication open and clear between you and your team, as well as with your fellow supervisors. This will be utilised in weekly team briefings as well as internal and external meetings.

We are looking for:
- Ability to communicate clearly and confidently face to face or over the telephone.
- Ability to engage with other people to build empathy and rapport.
- An inspirational leader who leads from the front.
- Immaculate personal presentation & appearance.
- An excellent customer focused manner.
- Ability to be proactive.
- Ability to lead and develop a large, diverse team.
- Ability to communicate effectively and build trust at all levels.
- Ability to manage change.
- A keen eye for detail.
- A willingness to travel as and when required to regional offices to participate in training and coaching.

What’s in it for you?
- Competitive holiday allowance.
- Pension.
- Life insurance.
- Enhanced annual leave.
- Recommend a Friend Bonus Scheme.
- Thank you voucher scheme.
- 24-hour confidential helpline for employees, providing counselling & information services.
- Access to our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Award winning Training Academy that provides excellent training and development opportunities for our people.
- Eyecare scheme

Who is Portico?

Portico are experienced in all guest services including reception, concierge, client meeting rooms and events, switchboard, helpdesk, agile working and other ‘soft’ services.

Aimed primarily at the business and industry, residential and property sectors we have over 15 years of experience managing, mobilising, and enhancing client guest services throughout the UK & Ireland. We have built our relationships and reputation on providing impeccable client services through the development of our people and the support of our operational teams.

Why Portico?

Portico is defined by our unique culture - One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging

Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in our careers. We are one vibrant community and love to get together and celebrate our success.

Our people are customer service superheroes With a passion to serve and help people within the most prestigious environments, you will often encounter them in landmark buildings where they will be greeting visitors with a genuine smile and offering help to anyone in need.

At Portico hard work and commitment are never overlooked. We provide every team member with the very best coaching, encouragement, support, and training to flourish and reach their full potential. Our recognition programmes focus on an impromptu ‘thank you’ scheme, the Annual Portico People Awards and long service awards.

**Job Types**: Full-time, Permanent

**Salary**: £36,617.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Referral programme
- Sick pay
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: 1907I