Tech Apprentice

**Are you fascinated by Technology? Do you love the pace at which it evolves and how it enables businesses to operate better, faster & more efficient?**

***
**Well.a tech apprenticeship at ANS could be right up your street.**

ANS and UKFast have joined forces to create one of the largest independent tech services business in the UK, with
**the largest tech focused Academy**. And we’re not stopping there, we have huge ambitions to keep growing powered by our unrivalled team of over 650 best and brightest tech brains in the UK. Our culture is built on mentoring, training, and progression, and we invest in our people to get the best from them. Because when you progress, so do we

We’re now ready to welcome 20 more apprentices into an
**OFSTED ‘Outstanding’ academy** in Manchester - could you be one of them? We’re looking for logical thinkers who see puzzles to solve rather than scary problems and who don’t give up until they resolve it We want to find people who can step up to the plate, own it and work on their own initiative, plus collaborate with cross-functional teams to get the job done.

**The Details**

Our Apprentice scheme is an 18-month long learning and development programme. The day job as a trainee Engineer, where you’ll learn from our amazing tech teammates as you work, is coupled with top quality classroom-based training, starting with the Level 3 Information Communication Technician standard.

You’ll get to work with the latest technology and techniques to deliver hosting solutions and manage servers along with working on some of the biggest 3rd party products in the industry. You will also complete vendor recognised qualifications (Linux, ITIL, CompTIA, LPI, AWS and Azure) on top of your IT Apprenticeship.

Your day job will be with one of our core technical support teams who are the first point of contact for all customer queries and issues. The team works at pace to resolve issues quickly whilst giving the most amazing customer service - always looking to go one better. With quality of work, attention to detail and reliability being part of the core beliefs and foundations of the team, essential to meeting the demands of this ever-changing department.

If you’re prepared to put in the work, fast forward 18 months and you’ll have an accredited City & Guilds Level 3 Information Communication Technician qualification, plus real-world work experience - brilliant huh? Not that we like to blow our own trumpet but, over the last 4 years, 100% of our apprentices have passed their apprenticeship, with 79% achieving a distinction rate (compared to 29% nationally). At the ANS Academy we’ll give you the right support to reach your full potential.

**What you will do**

You’ll investigate and take ownership of the necessary actions to acknowledge and resolve within the service level agreements (SLAs)

Use industry recognised tools to manage incidents, changes and problems

Keep customers updated what the situation is, what you are doing and when issues are resolved - provide world class support

**What you will bring**

**Excellent communication skills** with an ability to build strong relationships with customers and teammates

A level-headed approach when
**working under pressure**

Ability to produce excellent quality documentation with a
**great attention to detail**

A
**passion for technology** including cloud services, information security technology and infrastructure

Experience using administrative features of Windows or Linux operating systems

Ability to
**problem solve** and
**think logically**

A
**resilient **nature and able to take feedback to learn from your mistakes

**Take ownership** and
**accountability** for tasks from, start to finish to ensure the highest-level customer experience - you own it

**Positive can-do attitude** to any task

5 GCSEs at grade 4 or above including Maths, English, and ICT (Information Communications Technician)

The ability to be taken through the United Kingdom Security Vetting with the UK Government to work within our public sector platforms

Minimum of 5 years as a UK resident for government clearance

**What else?**

You’ll work 37.5 hours per week Monday to Friday at our Manchester campus and in return you’ll get a competitive Apprenticeship salary. After 12 Months you will be called upon to complete weekend shifts. You will also have the opportunity to complete 24/7 shift work

**Why work for ANS?**
- At ANS we try to do things a bit differently. We don’t settle for ‘that’ll do’ or for ‘that’s how we usually do it’. We’re a diverse, curious crowd and we like to know why things are done in a certain way. Not just for the sake it, but because we want to change things, to improve them, to create something special. We’re a down to earth, straight-talking bunch. Who have great ideas, do amazing work and who don’t accept the usual ways of doing things.
- There are about 650 of us who think like this, he