Retrofit Assessor

**Title: Retrofit Assessor**

**Department: Eco & New initiatives**

**Location: North East**

**Salary: £29,358**

As we continue to grow our Eco initiatives department, we are looking for more Retrofit Assessors to join our existing team to expand the areas we currently cover.

As a Retrofit Assessor, you will attend appointments which have been booked via our in-house coordinator team, to conduct Eco assessments. The aim of the appointment is to make recommendations for the installation of energy efficiency products, such as boilers, heat pumps and cavity wall insulation.

Once you have conducted the assessments, you will support the customer by helping them understand the funding options available.

Ideally, you will have your Domestic Energy Assessor certificate/Retrofit qualification or be working towards it. Don’t worry if you don’t, as there is the opportunity for us to help you achieve this.

You will be great at building rapport, have a welcoming and friendly manner which will help you delivering great customer service. You should also be confident in using computers to record and process data.

As you are travelling to customers’ homes, throughout the country, a full UK driving licence is required. A company vehicle will be provided.

At Utilita we believe in enabling people to be the best that they can be. Our determination to succeed is achieved by us working together with a common goal: to service our customers in the best possible way and challenge the status quo.

**So how do we do that?**
- By using innovative technology. Our award-winning App, My Utilita, is one of the top three of its kind on Google Play, and our continued focus on using new technology is why Utilita is ranked third in the Southern Tech 100. Our regulator, OFGEM, has praised us for the technology we use to interact with our vulnerable customers.
- We have a product to be proud of. Utilita were the first to install a SMART meter back in 2008. We currently have around 830,000 customers and we are going from strength to strength, diversifying our portfolio into other pay as you go offerings.
- Making a difference for our customers. Every month Utilita gives customers the chance to win free energy and cash prizes through our customer Jackpot.
- Making a difference to the community. As others move away from the high street, Utilita have opened a number of Retail Hubs across the country. Helping to integrate into the community by offering free use of community rooms and a local service.

**In order to ensure we can do all of that, we provide**:

- A continuous development culture, through our leadership programmes, apprenticeships and learning platforms.
- Employee engagement we appreciate our staff and want to know what they think. We were accredited as a “Great Place to Work”, a vote of confidence from our staff that we’re doing lots of things right.
- We have a peer recognition scheme - the Great 8 - because we understand how good it feels to be valued and appreciated.

**Additional benefits**
- 25 days annual leave plus bank holidays.
- Utilita Bonus Scheme up to 10% of your basic salary.
- The opportunity to win tickets to major outdoor events with Utilita Extra -including, gigs and shows at the Utilita Newcastle and Birmingham arenas.
- Discounted employee energy tariffs.
- We are a patron of the Princes Trust and offer all our staff a paid volunteering day every year plus various fun fund raisers.
- A health care scheme that includes dental, eye care, treatments, and diagnostics health consultations.
- Death in service, twice your annual salary.
- Employee Assistance Programme with access to counselling support, legal and financial advice 24/7 365 days a year, as well as a GP line and Your Care.

Work remotely
- Yes

**Job Types**: Full-time, Permanent

**Salary**: £29,358.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Company car
- Company events
- Company pension
- Flexible schedule
Schedule:

- Monday to Friday
Licence/Certification:

- Driving Licence (preferred)