Lounge and Bar Supervisor

12 hours ago

Sutton Coldfield, United Kingdom Hand Picked Hotels Full time

**You make it Hand Picked**

Established by Guy and Julia Hands in 1999, Hand Picked hotels has grown organically and through acquisition to become the 5th largest luxury hotel group in the UK - comprising 21 hotels across the UK and Channel Islands. With welcoming and charming service delivered in truly inspirational settings, our guests are encouraged to relax, kick off their shoes and indulge.

We are currently recruiting for a Lounge & Bar Supervisor for New Hall Hotel and Spa, this is an amazing opportunity to join Hand Picked Hotels.

**New Hotel and Spa is a stunning and very unique hotel, dating back to the 13 Century and steeped in history. The hotel is popular choice for both corporate and leisure guests and boasts an award winning restaurant and extensive spa and health club with future plans to expand the hotel operation in the future.**
**About the role**:

- As the Lounge and Bar Supervisor, you will support your colleagues so they feel confident and ready for service as well as guiding them to ensure all daily tasks are completed on time and outstanding levels of service are consistently delivered. This role is permanent and full time, and it will also involve working evenings and weekends.

Although serving our guests in the Bar & Lounge is of course a fundamental part of the job, this role entails so much more. You and your team will have the opportunity to deliver memorable experiences and to make someone’s day, every day by personalising each and every guest experience with your own individual style and personality.

You will be an attentive person who can spot in seconds when someone is trying to catch your eye for the bill, or their glass needs topping up. You’ll also have a big responsibility for maintaining the safety and well being of our guests, from allergy awareness to standards of cleanliness.

**About you**:

- You’ll have at least two years’ recent experience working as part of a bar team with good knowledge of beverages and allergens. Wine or cocktail knowledge is desirable.
- You’ll be a team player with a professional approach, bags of enthusiasm and a big smile
- You’ll take pride in your appearance, and proud to be the face of Hand Picked
- You’ll be a stickler for hygiene and be able to demonstrate best practice
- You’ll feel comfortable in a fast-paced, busy environment
- Most of all, you’ll have a friendly, positive and proactive manner

**Our** **Benefits include**:

- A competitive salary package.
- Company pension scheme with a generous employer contribution.
- Life assurance.
- Employee Assistance Program to support you with whatever life throws at you.
- Company Sickness Scheme Benefit.
- 28 days holiday per year including bank holidays which increases with service
- Forward career progression, with access to our In House and external training programs, including apprenticeships and other recognised hospitality industry courses which are all supported by our learning and development team.
- £30 staff stays with Hand Picked Hotels per room Bed & Breakfast & 25% discount on all food & drink. Yes, it’s as good as it sounds
- Annual loyalty awards (like afternoon teas and overnight stays)
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
- Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.

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