Admin Assistant

1 day ago


Edinburgh, United Kingdom Specsavers Full time

**Edinburgh Hearcare - Located in Cameron Toll**

**Admin Assistant**

**Part Time - 3 days a week, 24 hours working Friday, Saturday and Sunday**

**£10.50 an hour + bonus and additional benefits**

**Free parking**

**Training provided, including progression in hearcare training**

**Role Overview**

Our Administrators are an integral part of our Specsavers Hearcare business ensuring efficient administration and scheduling that puts our customers first and foremost. This is a multi-skilled role working closely with our customers and Directors as a key part of the team.

**Key Duties**
- Manage the diary of clinics
- Manage cancellations and where appropriate rescheduling appointments
- Confirm and Triage appointments
- Review orders and create fitting schedules ensuring appropriate notifications
- Ordering and maintaining stock as required (e.g. accessories, marketing material etc.)
- Reconciliation of daily sales figures
- Send marketing and promotional material to potential customers and following up as required
- Manage some financial processes including expenses and banking as required
- Support the Directors with ad-hoc tasks as required
- Be an ambassador for the Specsavers Brand at all times and ensure Specsavers Brand reputation is maintained at all times

**About you**

Essential skills and experience
- Excellent administration and organisational skills
- Systems literate, able to use different IT systems effectively including Office 365
- Excellent customer service approach, able to provide support and reassurance to customers and their families/carers
- Understand the role will entail customer interactions with those who are hard of hearing
- Ability to work on your own

Desirable skills and experience
- Previous experience of working within an admin and customer service environment
- Punctual and Accurate record keeping

**About Specsavers Hearcare**

Our passion is to deliver outstanding customer care, combined with sound dispensing advice and product recommendations that best suit individual customer needs. In additional to the highest quality equipment, we aim to provide both our store staff and our customers with an excellent overall environment. At Specsavers, we treat people as we would wish to be treated. Our expectation is that you will share our vision to provide our patients with the very best professional service as well as exceptional customer care.


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