Facilities Assistant

6 days ago

Worcester, United Kingdom Mitie Full time

**Signature is the premium front of house provider within Mitie, we pride ourselves on our authentic, signature approach to our customer service and relationships with our clients, offering bespoke, tailored and fluid services that fit the clients needs and requirements.**

**We are recruiting for;**
- **Full Time - Facilities Assistant**:

- **40 hours - Monday to Friday**:

- **Salary - £22,734.34**

**Main Duties**
- Deliver a five start VIP front of house service to a newly refurbished corporate building.
- To live and breath our client VIP Customer Service Strategy and to be a role model of that Strategy.
- Consistently drive performance and introduce best in class working practices.
- To ensure guests receive a warm welcome to MMC in compliance with the MMC Security Policy, building requirements and Health and Safety Regulations.
- To take pride In your appearance, presenting yourself in a highly polished and well groomed fashion at all times in accordance with MMC grooming standards.
- To ensure that the correct uniform is worn, pressed and cleaned regularly and that the uniform policy is adhered to at all times.
- To be knowledgable of local transport information and amenities such as restaurants and entertainment.
- Meeting and greeting clients; Ensuring all guests are checked in a timely manner and informing the relevant host of their arrival, taking and storing luggage as and when required. Provide all our clients and collegues with that VIP 5 Star service and welcome.
- To have good building knowledge for assisting in customer and business enquiries.
- Proactive ‘visual maintenance' of communal areas, staircases, coffee points and copy areas, engaging with the relevant section of the FM teams as appropriate.
- Report issues through the FM Helpdesk as and when they occur, ensuring that all service requests reported are monitored and completed satisfactorily.
- Receive objectives and projects from team leader and work together to achieve the service excellence.
- Be flexible in approach to work requirements in order to maintain the standards required as a Mitie employee.
- Manage on site post and deliveries efficiently.
- Meeting room management and efficiently assisting client requests and assist with First fix AV requirements

**What we are looking for**
- Experienced in delivering VIP customer service in a corporate / hospitality environment.
- Customer Service / Hospitality based qualification.
- Strong communication skills (both written and verbal).
- Competence in computers and software packages including MS Outlook, Word, Excel and PowerPoint.
- The ability to interact confidently with all levels of business and clients.
- Proactive and forward thinking approach to work, demonstrating adaptability and a desire to improve on existing working practices.
- Strongly self motivated individual possessing a can do attitude and a drive to learn.
- A positive, outgoing personality looking to be part of a strong and established team

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