Receptionist

1 week ago

Aberdeen, United Kingdom Aberdeen Appointments Agency Full time

An excellent opportunity for a Receptionist to join a well-established hotel in Aberdeen. This role will be the heart of the hotel and first point of contact for all guests.

**Responsibilities**
- Welcome guests during check-in and giving a fond farewell to guests while checkout.
- Ensuring all guests receive a high level of 5-star service at all times.
- Handling guest complaints and concerns in an efficient and timely manner.
- Overseeing VIP guests, arrivals and departures.
- Co-ordinating and multi-tasking job duties in a busy environment
- Detailed information regarding arrivals and room requirements.
- Have up to date information on daily room occupancy.
- Providing excellent customer service as per hotel standards.
- Providing information regarding the Hotel, town attractions, activities etc.
- Maintain up-to date information on room rates, current promotion, offers and packages.
- Co-ordinate with housekeeping for clearing of rooms.
- Handle all guests without bias or prejudice and collect feedback including likes and dislikes.
- Perform basic cashier activities.
- Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
- Give proper and complete handover to the next shift.
- Follow the house rules and policies laid down by the management.
- Adhere to the Hotel’s dress code policy.
- Ensure Head of Department is kept fully informed of any relevant guest feedback.
- Keep all area of reception & back office tidy and well stocked
- Take all bookings for the Restaurant & Drawing room accurately and in accordance to with timings and availability.

Take reservation calls in a timely & professional manner ensuring rates are quoted accordingly
- Ability to take a detailed message for a guest or staff member.
- Comply with hotel’s security, H&S and fire regulations.
- Take direction from Reservations Manager.

**Key Requirements**
- Customer service focused with ability to relate well to all hotel guests and employees.
- Professional in demeanour and presentation.
- Personable, enthusiastic, self-motivated and able to work independently.
- A can-do attitude, hands on approach and the ability to work well under pressure.
- Strong interpersonal and organisational skills.
- Good command of the English language is essential, both written and verbal
- Excellent communication and the ability to work well with others in a team.
- Strong organisation time management skills, attention to detail.

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Work Location: One location

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