Customer Service Specialist

3 days ago


Hayes, United Kingdom Shorterm Group Full time

My client who are a world wide airline company are looking to take on a Customer service specialist to work in their UK site which is located in Hayes.
The role:
To utilize both internal and customer information flow on a daily basis and to create accurate and up to date information.
To maximize customer satisfaction.
Sending of Missing & Damage information to customer and communicate with customer on customer supplied parts and inform LTLGS organization.
To communicate quotes with the customer.
To support the Billing department in preparation of the invoicing packages to the customer.
Coordinate on Wing Support events with the customer and the On Wing Support team.
To prepare and send regular status reports to the customer.
Communication/Organisation of shipment to and from customer (depending on contractual terms).
Prepare shipping documentation in line with the Shipping department.
Support Documentation department and the customer on documentation clarifications.
Being responsible for the continuous improvement of the Customer Support Specialist processes.
Location: Hayes
Shift: Days 38 hours per week, Monday - Friday

**Salary**: £30,000 - £40,000



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