Casualty Specialist Claims Consultant

**Working hours**:35 hours per week, Monday to Friday

**Duration**:Permanent

**Location**:Manchester

**Job ref**:203258

**About the role***:
**Ecclesiastical Insurance**, who are proudly part of **Benefact Group** are looking for **Casualty Specialist Claims Consultant** to join our** Manchester **office.

As **Casualty Specialist Claims Consultant** you will be responsible for the Management of catastrophic loss and complex injury claims. Providing guidance, support and thought leadership to the claims function and beyond.

Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.

**Key responsibilities**:

- **Claims Handling** - Manage an allocation of catastrophic and complex injury claims arising out of specialist niche area, within own authority and in line with the Ecclesiastical claims handling strategy.
- **Service and Technical Delivery** - Plan, prioritise and manage individual work to deliver agreed objectives and meet SLAs to deliver pre agreed technical results and exceptional customer service.
- **Customer and Broker Liaison** - Develop close and dependent relationships with customers and brokers making Ecclesiastical the number one choice for claims through; claims handling; regular review meetings; and problem solving.
- **Niche Technical Claims Expert** - Technical expert both outward and inward facing, for customers, handlers, Risk Services and Underwriters.
- **Coaching**:

- Provide structured coaching to members of the casualty claims team.
- **Training **- Contributing to the Academy training plan by identifying training needs for niche areas through coaching, day-to-day referrals and audit.
- **Communication** - Use, monitor and champion the appropriate methods of communication (telephone, face to face) to support Ecclesiastical’s right first-time approach in order to maintain successful Internal and External relationships.
- **Audit** - Accountable for arranging and completing internal audits and contributing to external audits of suppliers, agreeing action plans for improvement and contributing towards the solution and monitor output.
- **Compliance** - Operate within regulatory framework and identify and escalate any risks to the business.
- **Complaints** - Identify complaints, act upon them, and resolve in line with company policy and recommend relevant process improvements.
- **Team Management** - Provide management support as and when require
- **Market Awareness** - Represent and promote Ecclesiastical at partner and industry events where required, being responsible for understanding new and developing current procedures that reflect best practise within the market.
- **Internal Relationships** - Support account managers, underwriters, and risk services in terms of claims intelligence and new business development, by niche and/or customer.
- **Projects**:

- Provide project support as required.
- **Personal Development** - Actively expand personal technical and niche knowledge both informally (networking internally and externally, internet, industry press) and formally (In-house training, CII, CPD).

**Knowledge, skills and experience**
***:

- ACII qualified or equivalent
- Experience of handling catastrophic and complex injury claims
- In depth technical knowledge of liability coverage, damages, legal costs, the litigation process and ADR
- Appropriate IT skills
- Experience of effective stakeholder management within a commercial environment
- Confident and influential communicator with the ability to negotiate at all levels
- The ability to build and manage co-operative and productive relationships
- A proven track record of acting as a coach within a commercial environment

**What we offer**:

- A competitive salary - let's discuss it
- Hybrid working
- Group Personal Pension - up to 12% employer contribution
- Generous annual bonus scheme up to 30%
- 28 days annual leave plus bank holidays, and a holiday buy and sell scheme
- A range of health and wellbeing benefits, including private healthcare, income protection and life assurance
- Up to £400 annual personal grant to a charity of your choice
- Encouraged to take at least one volunteering day per year
- Employee Assistance Programme
- Full study support to gain professional qualifications
- Access to virtual GP
- Enhanced maternity and paternity pay

**About us****:
**Ecclesiastical Insurance** offer insurance with award-winning service across a broad range of specialisms, including faith, charity, heritage, education, art and private client, real estate and schemes, across Ireland, Canada and the UK.

As a business, we’ve been trusted to protect some of the UK’s best-loved and most iconic buildings for over a century, and we’re not standing still. We’re a forward thinking, energetic organisation entering new markets, with an ambition to double our size, because when we grow, we give b