Works Planner
1 week ago
Do you thrive in fast-paced environments and enjoy making sure everything runs smoothly? If so, we have the perfect opportunity for you
As a Work Planner, you'll ensure our responsive repairs service is both efficient and effective, meeting customer needs by orchestrating the day-to-day operations of our Internal Repairs Team. Your role is crucial in keeping our service running seamlessly.
**What you’ll be doing**
- Act as the key liaison for colleagues, repairs operatives, and customers on the day of appointment.
- Utilise our dynamic scheduling system to ensure all appointments are met efficiently.
- Monitor, schedule, and reschedule operatives’ workloads to keep everything on track.
- Address any issues that arise on appointment days and keep customers informed every step of the way.
- Maintain clear and precise records across all systems used.
- Ensure the workflow runs smoothly with mínimal disruption to customers and operatives.
- Ensure all jobs are closed correctly, reflecting accurate positions in the system.
This position is full time working 36.5 hours per week between 8.30am and 6pm on a rota basis.
**What we’re looking for**
- Experience working in a customer-facing environment as part of a team.
- Familiarity with dynamic appointment and workforce scheduling systems.
- Proven experience in planning and arranging works or services within set timescales and deadlines.
Experience with housing maintenance, external contractors and internal repairs teams would be beneficial, but these aren’t essential criteria.
**Perks of working at Grand Union**
- Annual leave of 25 days, rising to 30 days after 5 years of service
- Generous pension scheme - employer contribution up to 10%.
- Extra day's leave for no sickness absence in the financial year.
- Christmas week off (no need to use your annual leave allowance)
- Opportunity to buy/sell annual leave.
- Enhanced maternity, paternity, and adoption leave.
- Paid emergency and compassionate leave.
- Life assurance (2x salary).
- Generous sick pay.
- Free annual flu jabs.
- Paid qualification.
- Plus more - check out the full list of benefits in the attached document
We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
**Closing: 3 July**
**Phone screening: 9 July**
**Interviews: 12 July**
**No agencies, please.**
**INDLOW**
At Grand Union, we know that what we do matters. We build more homes, stronger communities and better lives.
We’ve been in business for over 25 years and provide 12,500 homes for more than 27,000 people across Bedfordshire, Buckinghamshire, Northamptonshire and Hertfordshire. We’re an £86 million turnover social business with 400 staff.
Our mission is **more homes, stronger communities, better lives**. We build affordable homes, provide personal support, and help people to learn, work and be healthy.
We’re a financially stable and innovative not-for-profit organisation that believes in partnership and collaboration. We plan to build 1,959 more new homes in the coming years to play our part in ending the housing crisis.
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