Service Co-ordinator
6 days ago
**Service Co-ordinator**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
Coordinate Service work done at site and ensure it complies with ABB's and customer's standards, procedures and policies. Single point of contact for the customer during the execution of a Drives Service job. Other business administration duties as required.
**Your responsibilities**:
- Builds and maintains sustainable relationship with customer. Manages customer requirements and customer enquiries. Ensures continuous communication.
- Coordinates, plans, schedules and oversees all Service jobs with necessary resources, spare parts and logistics for site.
- Manages customer satisfaction by ensuring that ABB fulfils its contractual obligations and business requirements. Ensures the required quality is delivered and the health, safety and environmental issues are competently managed. Reviews the scope of the work and ensures that all parties fulfil their contractual obligations, particularly regarding claims and changes.
- Manages the Service order process in a timely manner from quotation to invoicing and cash collection. Procurement and other office duties are part of this role.
- Manages all required reporting and documentation. Ensures all necessary data has been registered in a timely manner in the system.
- Cooperates and coordinates activities with other ABB units and teams to harmonize Service activities and to maximize Service sales at every opportunity. Ensures the transfer of Service findings to the product/system Local units for improvement of their offerings.
**Your background**:
- Essential: Have previous coordinator/scheduling experience within a similar role
- Great communication
- Excellent customer service skills
- Accurate data entry and administrative skills
- Excellent time management and multitasking skills
- Methodical, numerate and assertive
- SAP experience
- Desirable: Customer Service Qualification
- Knowledge and understanding of Salesforce and other tools
- Preparing bids/ proposals
- Basic electrical Knowledge
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