Caseworker- Domestic Abuse

We have an exciting opportunity for a Caseworker
- Domestic Abuse to join the team in Basingstoke working 37.5 hours per week. This role is offered full time working from the office.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you
- **County/ Borough**
- Hampshire
- **Office location**
- Basingtoke Police Investigation Centre, Jays Close, Viables Business Park, Basingstoke, Hampshire, RG22 4BS
- **Full time/Part time**
- Full time
- **Hours per week**
- 37.5
- **Work schedule**
- Monday to Friday shifts between 9am-7pm & 1 in 4 Saturdays 8am-4pm with a day off in lieu.
- **Basic Salary**
- £26,830.20 per annum
- **Contract type**
- Permanent
- **DBS required?**
- Enhanced
- **Police vetting required?**
- Yes
- **Closing Date**
- 02/12/2025
- **Ref No**
- 6440

**What we offer**:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

- Flexible working options
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression

**About the role**:
This role is offered to work from the office in Basingstoke, full time.

**As a Caseworker you will**:

- Make calls to offer support to victims of domestic abuse, delivering immediate support.
- Develop, deliver and monitor safety and support plans for those affected by crime who accept ongoing support, which will include providing resources, interventions, and information to all service users
- Liaise and actively engage with other local providers to share information on the VS service offer and options for victims and survivors
- Use a bespoke case management system to maintain accurate and confidential records and contribute to monitoring information including the collection of outcomes
- Working as part of a team with staff and the volunteer team to provide a seamless service to clients

**You will need**:

- Understanding of the impact of domestic abuse on victims and their families
- Effective verbal and written communication skills
- Experience of successfully delivering services and working directly within a statutory, voluntary or multi agency setting(s)
- Ability to balance competing needs and priorities
- Ability to work independently and as part of a team
- Experience of building effective working relationships across internal and external stakeholders
- Personal resilience to manage exposure to highly emotional or sensitive demands of the role
- Ability to manage a caseload including complex case management

Please see attached Job Description and Person Specification for further details.

**About Us**:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.