Connections Contracts Support Administrator

We’re champions of the North West and we’re proud that it’s our electricity network that connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between.

A key part of the UK’s journey to net zero carbon is the revolution of our electricity industry to enable clean, green economic growth. As the North West’s electricity network operator, it’s our responsibility to lead the way, help the region decarbonise and pave the way for the growth of renewable energy and a sustainable energy future for all.

We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.

**Together we have the energy to transform our communities. We are switched on. We are adaptable. We take pride.**

**Our Role**
The Connections Contracts Support Administrator will ensure consistency and accountability for both regulatory and process compliance within the competition in connections team. Their goal is to contribute to service excellence by working with Independent Connection Providers (ICP), other external and internal stakeholders to ensure compliance against the ‘RIIO-ED2 Regulatory Instructions and Guidance: Annex G Connections’, and the Energy Networks Association (ENA) 'Competition in Connections Code of Practice '.

They will engage with internal and external stakeholders to ensure ICP design submissions are completed within regulatory standards. They will contribute to internal stretch targets and work collaboratively to enable delivery of business commitments. They will follow best practice and identify areas for concern through continual process improvement.

**What we’re looking for**
- Excellent written and verbal communication skills,
- 5 GCSEs including Maths and English,
- Excellent organisational skills,
- Credible stakeholder skills,
- Ability to prioritise competing workloads,
- Ability to work dynamically across multiple teams with varied skillsets,
- Is self-motivated and can work independently using their own initiative,
- Strong IT skills including working knowledge of the Microsoft suite,
- Ability to meet business targets,
- Has a good understanding of our regulatory and reporting requirements,
- Has an intermediate knowledge of SAP,
- Is adaptable to accommodate the requirements of the role,
- Continuous improvement skills.

**What we’re offering**

As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. We are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes:

- An annual bonus scheme
- 25 days annual leave increasing with length of service
- Private Healthcare
- An employee rewards portal offering discounts on several well-known brands
- A market-leading contributory pension scheme
- Employee assistance programme
- Opportunity for professional development through our L&D function.

Our people are important to us and we’re passionate about creating a great place to work where we can all be ourselves, reach our full potential and build long lasting careers. We’re striving to increase diversity of thought and talent in our people and to recruit highly skilled workforce that’s representative of the communities we serve. For us, embracing our differences is what makes us stronger.

Any off made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by Electricity North West. Due to the of this role, the following pre-employment checks will be required; references from previous employers, Disclosure and Barring Service (DBS) and a Drug & Alcohol test.

**We reserve the right to close this vacancy early.