Legal Case Officer

4 days ago

Reigate, United Kingdom Intrum Justitia Full time

At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.

**At Intrum UK we are looking for a Legal Case Officer to join our busy in-house legal department, with particular emphasis on dealing with claims against the Estate of deceased customers.**

Our in-house Legal team has a dual role of being responsible for conducting contested litigation and its subsequent enforcement as well as handling all deceased work that comes into the company. The team is also called upon to assist in defending Intrum where the customer has raised legal action against the company. The team in handling the deceased cases will be involved in a high level of sensitivity and empathy.

**Your role as a Legal Case Officer will involve**:

- Actioning accounts within our in-house legal system called Liberate. While the system will deal with a number of tasks automatically, you will deal with every file individually you will bring empathy and skill to every file allocated to you.
- Handling deceased accounts by liaising with representatives of estates whether lay or legal to sympathetically establish the estate assets to maximise recovery.
- Exercising discretion where required as to the quantum of the debt and methods of repayment. Final approval will usually remain with the Legal manager.
- Adhering to quality assurance measures of the deceased and legal/enforcement policies.
- Dealing with phone calls with tact, diplomacy and empathy at all times.
- Ensuring information is actively managed so that it is correctly located in the Company Drive and retained for the appropriate period in accordance with the retention schedule.

You will not need a legal background for this role, however, you will communicate to a high standard both written and verbally with the ability to liaise with personnel at all levels, handling sensitive cases in a professional and empathetic manner. Previous experience in an administrative / PA role is essential.

**Benefits**:

- Hybrid working
- 1 day birthday leave
- Discretionary bonus
- Ongoing training and career development
- LinkedIn Learning Courses
- Onsite gym
- Discounts on high street vouchers
- Pension scheme
- Employee Assistance Programme
- Excellent transport links

**Salary**
£21,000 per annum + 22 days holiday.

**Hybrid working**:

- **for your training period you may be required to attend our office in Reigate, Surrey. After your training period, you have the option to work from home some of the time. Please ensure you are in commutable distance to our office before applying.

**A bit about us**

Intrum is the industry-leading provider of credit management services. At Intrum UK we believe in leading the way to a sound economy and helping our customers become debt free in affordable ways. Our business is about helping others. Helping individuals in debt get out of difficult situations. Helping companies get paid so they can grow, employ and prosper.

We want to make a difference by ethically supporting thousands of customers to pay off their debt. Our people care about treating our customers fairly and we care about our people.
- Intrum UK has won Investors in Customers Gold for the seventh consecutive year**Additional information**

Intrum UK are an equal opportunities employer.

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