Customer Services Advisor

1 week ago

Walsall, United Kingdom Lifecycle Oils Ltd Full time

**About the Company**

We believe that yesterdays cooking oils should become tomorrows energy and that your business waste can be recycled into green energy to power festivals or simply help to support our National Grid.

Through our pioneering technology we are able to recover a waste product that previously went down the drain and turn it into a source of income for your business, while keeping your kitchen and waterways clean and efficient.

**Role Summary/Scope**

**Key Responsibilities & Duties**

You will be responsible for:

- Making outbound calls to existing customers to take their cooking oil orders and book in waste collections for used cooking oil.
- You will maintain customer accounts and upsell other products to existing customers
- You will be required to negotiate pricing and retain customer accounts
- Building strong and lasting relationships with your assigned customers and ensuring their satisfaction, loyalty, and retention.
- Interacting with the telesales and field sales teams who prospect new customers, taking ownership of those new customers and onboarding them correctly.
- Handling inbound calls from customers who have queries, complaints, or feedback about our products and services.
- Interacting with depot managers and staff to coordinate deliveries, collections, and stock levels.
- Updating customer records and order details on our CRM system to ensure prompt service and accurate invoicing.
- Reporting on customer feedback, issues, and sales performance

**Experience, Skills & Qualifications**
- Experience of working in a high dial (80 100 dials a day) targeted, time bound, environment
- Experience working in B2B customer service is essential.
- Excellent communication and interpersonal skills, both written and verbal
- A friendly, positive, and customer-focused attitude, with the ability to confidently negotiate with business owners and key decision makers
- Proficient in Microsoft Office, Excel and CRM software is essential.
- Proactive and self-motivated approach to work.
- Ability to work under pressure and handle multiple tasks.
- The ability to work as part of a team and collaborate with other departments.

  • Customer Service Advisor

    17 hours ago

    Walsall, United Kingdom Page Personnel Full time

    Outstanding Benefits Package - £23,000 **About Our Client**: My client, based in Walsall, is looking for two Customer Service Advisors to join the team on a full-time basis. As Customer Service Advisor you will be: - Processing Payments - Carrying out risk assessments - Undertaking audits - Data entry **The Successful Applicant**: The successful...

  • Customer Service Advisor

    18 hours ago

    Walsall, United Kingdom Finlay Jude Associates Ltd Full time

    FJA are working with a national leader in the **Water Industry**, who are looking to recruit **Customer Service Advisors.** The role will be based out of their offices in the **Walsall, West Midlands** area. The position has the opportunity to be made permanent following successful completion of a 6-month probationary review period. We are looking for...

  • Customer Service Advisor

    2 weeks ago

    Walsall, United Kingdom Pertemps Network Group Full time

    **Job Description**: Role Customer Service Advisor Type Temporary ongoing Hours Full Time Monday-Friday Based in Aldridge Hourly Rate £10.00 increasing based on performance per hour plus secure parking Customer Services My client is looking to recruit an experienced customer service advisor to join the existing team in their Aldridge office to provide...

  • Customer Service Advisor

    5 days ago

    Walsall, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Ford Walsall** **35 Hour Contract** **A basic salary of £19,026 with bonus potential, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a confident...

  • Customer Service Advisor

    7 days ago

    Walsall, United Kingdom Echo Full time

    Customer Service Advisor Job Title: Customer Service Advisor Salary: £24,636 per year Hours: Full-time: 37.5 hrs/week, Mon-Fri 8am – 6pm, 1 in 4 Saturdays 8am – 1pm Location: Green Lane, Walsall, West Midlands We have an excellent opportunity to join our growing Inbound Customer Service Team at Echo, an award‑winning company that offers career...

  • Customer Service Advisor

    3 days ago

    Walsall, United Kingdom Jewson Partnership Solutions Full time

    **Customer Service Advisor - Jewson Partnership Solutions** **Competitive Salary - Based in Walsall** **Mon to Fri (Days)** Jewson Partnership Solutions (JPS) is a brand within Stark UK which specialises in providing solutions for our customers in the Public Sector predominately Housing Associations and Local Authorities. We operate a fantastic supply...

  • Customer Service Advisor

    1 week ago

    Walsall WS PD, United Kingdom Echo Managed Services Full time £24,636 - £30,000 per year

    Job Title: Customer Service AdvisorSalary: £24,636 per yearHours: Full-time: 37.5 hrs/week, Mon-Fri 8am - 6pm, 1 in 4 Saturdays 8am - 1pm.Location: Green Lane, Walsall, West MidlandsWe have some amazing Full-Time opportunities in our growing Inbound Customer Service Teams If you're looking to join an award-winning company that gives you opportunities to...

  • Customer Service Advisor

    2 weeks ago

    Walsall, United Kingdom Jewson Full time

    **The Role** **Customer Service Advisor - Jewson, Walsall** This is an essential role within the branch network, you will build relationships with customers and understand their wider requirements in order to maximise sales growth. You will be in regular contact with our customers and therefore you play a huge partin delivering a fantastic customer...

  • Customer Service Advisor

    1 week ago

    Walsall, Walsall, United Kingdom Echo Full time £24,636 - £24,936 per year

    Job Title:Customer Service AdvisorSalary:£24,636 per yearHours: Full-time: 37.5 hrs/week, Mon-Fri 8am - 6pm, 1 in 4 Saturdays 8am - 1pm.Location:Green Lane, Walsall, West MidlandsWe have some amazing Full-Time opportunities in our growing Inbound Customer Service Teams If you're looking to join an award-winning company that gives you opportunities to...

  • Administrator/customer Service Advisor

    3 days ago

    Walsall, United Kingdom Carcart LTD Full time

    Carcart are an independent used car retailer looking to become an online dealership. Established in 2017 we have been a very successful start up company taking our stock holding from 50 to 300+ vehicles in a very small amount of time. At Carcart, we believe that it is our people who we owe or thanks to for helping our business achieve such success. It is...