Bdc Operator

**BDC Operator (Call Centre)**

**Duties of the BDC Operator**:

- Dealing with inbound and outbound service and sales enquiries
- Logging and tracking all leads, ensuring all are followed through
- Following up appointments
- Following up lost sales
- Contact businesses or private individuals to obtain appointments with the relevant department
- Identify and book any other business opportunities with customers (i.e. warranty checks, recalls etc.)
- Ensure that all relevant information for all customers is captured
- Process all bookings and any amendments efficiently and accurately
- Promote the key features of the company experience to all customers
- Carefully and accurately record daily achievements
- Meet daily/weekly target rate of booking calls
- Carries out all work in an efficient, professional and safe manner, to meet customer requirements and maximise BDC and marketing utilisation and productivity

**Personal Specification - Essential**
- Proven track record in sales/customer service
- Previous experience of working to and successfully achieving targets
- Good standard of education with a qualification in Maths and English
- Excellent communication, administrative and organisational skills
- Excellent customer service/people skills delivering services to high standards
- Polite, calm and approachable persona
- Must be a team player
- Ability to work on own initiative or with minimum supervision
- Must have flexible ‘can do’ approach
- Knowledge of sales principles and methods
- Ability to successively use persuasiveness/negotiation techniques

Hours of work: Monday to Friday 8 am to 5.30 pm

Salary meets National Minimum Wage, bonus scheme applicable to the role and company benefits available.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Swansea: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location