Office Administrator

1 week ago

Harrow, United Kingdom ACT Credit Management Ltd Full time

We have an exciting opportunity for you to join our team

We are looking for a fulltime Customer Engagement Administrator.

This is an office based role located just minutes from Harrow on the Hill station.

It is critical that these communications are dealt with professionally and in a timely fashion. Our in-house system also needs to be kept up-to-date.

Experience within customer service is required but full training is provided. We pride ourselves on delivering an excellent training programme, where you will be given the tools you need to be a success in this role.

Your role is to help support our customers with queries and help them to achieve the best outcome by establishing their financial circumstances in order to negotiate repayment plans, which are both sustainable and affordable.
- Experience in an administrative role
- Excellent MS Office skills
- Excellent typing speed
- Meticulous with excellent attention to detail
- Strong numeracy skills
- Strong communication skills and able to communicate professionally, effectively and clearly
- Self-motivated with the ability to work on their own initiative
- Ability to prioritise work to meet deadlines
- An understanding of TCF and FCA would be advantageous

What we offer:

- Salary up to £22,000 to start
- “Bunk off Birthday” paid time off
- “Good Attendance Scheme” annual monetary reward for exemplary attendance
- Holiday entitlement increase with service
- FREE Employee Assistance Programme and Wellbeing Platform - confidential counselling and wellbeing support service available to all employees, their partner/spouse and dependent children over 16 still living at home and hours of wellbeing content related to sleep, mental health, fitness and nutrition among other topics
- Life Assurance protection
- Supportive environment
- Employee referral programme - Refer a friend / family and earn extra money

**Salary**: From £22,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Life insurance
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday

Work Location: One location

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