Sales Progression Coordinator

The Sales Progression team is an exciting opportunity for individuals with excellent communication skills and accurate administration skills to join a team that rewards employees with high organisational and prioritisation skills and offers uncapped commission opportunities available from upselling beneficial products and services to customers that will benefit the progression of the sale.

**KEY RESPONSIBILITIES**:

- Manage the onboarding of files into the Sales Progression team in order to ensure they meet the criteria.
- Support the Team manager to give visibility to the panel of conveyancers we work with where additional attention is required.
- Support the manager with regards to managing any files that are no longer progressing
- Assist the progressors to manage the file progression process of sales from Sale Agreed to Completion.
- Assist the progressors to manage a pipeline of sales in accordance with team SLA’s for pipeline turn, abandon rate and communication standards.
- On a case by case basis ensure that all actions are completed to ensure that exchange and completions dates are met in accordance with agreed timescales.
- Ensure that outgoing documentation is sent to all relevant parties in a timely manner and is fully noted within our systems.
- Ensure that queries from any parties on a transaction are dealt with promptly and effectively with timely communication at all times with all parties.
- Advise management promptly of any issues arising, particularly where an agreed exchange or completion date may not be met.
- Where it is not possible to progress a sale due to difficulties between the parties or issues with the agreements originally reached ensure the branch manager is briefed and liaise with them to ensure renegotiation of the deal is completed swiftly and efficiently. Notably this would be in situations where there is a renegotiation on price.
- Discuss any complaints from any party with management as soon as they arise.
- Maintain and update system records in a timely way, highlight and correct data errors discovered on our system.
- Build strong relationships with branch staff and service providers such as:

- Solicitors (panel and non-panel)
- Financial Services advisors (ours and others)
- Surveyors (ours and others)
- Ensure vendors and buyers are aware of the range of services available, specifically looking to upsell Conveyancing and Financial services upon Sale Agreed and emphasise the need for the buyer to have buildings insurance in place at exchange. Where appropriate identify other opportunities to offer on-going services relating to the property and the new owner e.g. lettings services.
- Ensure the company complies with agreed procedures and all relevant legalisation, compliance Codes of Conduct and Practice and Due Diligence procedures, including those laid down in the RICS “Blue Book”. Pass any queries in this regard to the SST Associate Director as soon as they arise.
- Have a clear understanding of all key documents required as part of the sales process and, where appropriate, be able to advise Vendors and Buyers on what they need to do to progress matters towards exchange and completion.
- Provide reporting to the Team Manager, Regionals, Central Sales Manager and Directors as required.

**PERSON SPECIFICATION**
- Good administrative skills
- Enthusiastic and pro-active team player with can-do attitude
- Able to liaise with clients confidently and professionally
- Highly organised
- Word, Excel and Outlook skills required
- Excellent attention to detail
- Strong and confident communicator with high level of written and spoken English

INDHP - £1500

**Job Types**: Full-time, Permanent

Pay: £20,000.00-£26,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- Referral programme

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Bracknell, RG12 1QB: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you located within a 30 minute commute of Chancellors Head Office?

**Experience**:

- Estate Agency: 3 years (required)

Licence/Certification:

- Right to work in the UK or Work Visa without sponsorship (required)

Work Location: In person