Customer Support Advisor

2 days ago


Glenrothes, United Kingdom Kingdom Housing Association Ltd Full time

Kingdom experience**:Customer Support Advisor** at Kingdom Group

At Kingdom Group, we put our customers first. Resolving all queries to meet the changing needs of our customers and communities. Our Customer Support Team works together to provide a high quality service to resolve customer complaints, assistance, guidance and address inquiries to ensure a positive and satisfying customer experience for the Kingdom Group.

To support this vital work, we’re recruiting for a **Customer Support Advisor.** This is an exciting opportunity to join a forward-thinking organisation where your skills will help to within the Kingdom Group, supporting our vision of **Great Homes, Services, People, and Communities.**

This is an opportunity to shape how we work, ensuring that we’re committed to delivering as One Kingdom to provide the highest standard of service to all of our customers.

**The Role**

As a **Customer Support Advisor,** you’ll:

- Work as part of the Customer Support Team to provide an outstanding, reliable and continually improving service that exceeds customer expectations.
- Respond to customer queries, in a timely manner, with a high level of accuracy.
- Provide a proficient and professional reception service.
- Help to deliver core customer journeys in rent payments, repairs, complaints and housing management issues for Group customers.

Develop and maintain working relationships with colleagues across the organisation and external stakeholders. Utilise and support the implementation and development of new systems and platforms.

**Why Join Kingdom Group?**

At Kingdom Group, every role is about making a difference. Every role directly contributes to improving lives, supporting communities, and delivering positive outcomes for those who rely on us.

Working here means joining a supportive, innovative organisation where your work truly matters. We’re proud to hold **Investors in People Gold** and **Investors in Young People Platinum** accreditations, reflecting our focus on professional development, employee wellbeing, and creating a workplace where everyone thrives.**What We Offer**

Kingdom Group is a forward-thinking organisation recognised with Investors in People Gold and Investors in Young People Platinum accreditations. We are committed to creating a diverse and inclusive workplace where everyone can thrive. You will find a supportive workplace that prioritises work-life balance, flexibility, and employee wellbeing and offers professional development opportunities in a collaborative, innovative environment.

**About You**

We’re looking for someone who:

- Experience of working in a customer facing office environment
- Strong accuracy and attention to detail
- Strong understanding of Data protection
- Strong digital skills
- The ability to remain calm under pressure

**Ready to Apply?**

**Closing Date: 5 October 2025**

**Interviews: Assessment centre on 28th October 2025, from 10am until 12:30pm at The Saltire Centre Glenrothes.**

Scottish Charity No: SC000874

**Job Type**: Part-time

Pay: £29,026.00-£31,560.00 per year

Expected hours: 25 per week

**Benefits**:

- Company pension

Work Location: In person



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