Assistant Scheme Manager

2 weeks ago

Sheffield, United Kingdom Student Castle Property Management Services Limited Full time

**WE ARE HIRING**

**Job description - Assistant Scheme Manager**

**Property**: Sheffield, Sharman Court

**Hours**: Full time, 40 hours a week
- The Assistant Scheme Manager will report to the Scheme Manager and assist them in all aspects of running the scheme. The Assistant Scheme Manager will be given site responsibility for certain aspects of managing the scheme. Assisting in periodic On-Callcover and assisting with emergency call outs where necessary will also form part of the role. _

**Main Duties**:

- **Office administration**
- Producing rotas for the various other teams including security and housekeeping
- Develop and update office documents as necessary
- Manage staff holidays and sickness logs
- Update and complete financial records such as petty cash, expenses and bank reconciliations
- Follow the credit control procedure for students in rent arrears
- **Customer Care and Pastoral Support**
- Provide front desk, telephone and written support to customers and stakeholders in line with Student Castle company policy
- Provide support, counselling and advice to customers to assist them in dealing with student life e.g. financial advice, learning support, university life
- Organising social events with student input
- Monitor and update all social media streams regularly
- Holding regular meetings with a target group of students to gain feedback and highlight possible areas of improvement or change
- **Business Development**
- Arranging and performing sales viewings for prospective customers
- Promoting the business at University open days
- Utilising online materials and social media to promote the Capitol Student brand
- Developing and implementing new marketing strategies
- **Facilities Management Support**
- Log and inform facilities team of maintenance issues
- Liaise with contractors for maintenance issues unable to be dealt with in house
- Advising students or works to be carried out and access to rooms being required
- Ensuring servicing and maintenance records are kept up to date
- Assist in maintaining accurate filing of compliance certification
- **Other Duties**
- Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends, as well as forming part of any required Festive Cover arrangements and Public Holiday Cover.
- Perform and document regular inspections of student flats
- Assist with summer deep clean and maintenance programme of works
- Assist with the recruitment of new staff members to all departments as necessary and delivery of induction and training plans
- Assist the Scheme Manager with site on call mobile cover where applicable
- Assist in purchasing/ordering various items for site, assessing multiple suppliers in advance

**How to apply

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