Administrator Part-time

2 days ago

Enfield, United Kingdom Citygate Automotive Full time

**Job Purpose**

To provide comprehensive administrative support in relation to cash management, system/data maintenance and general administration in accordance with all company policies and procedures.

**Key Responsibilities**

**Cash Management**
- Ensure all monies received (cash, cheques, cards etc.) are processed promptly and securely and managed in accordance with company policy and procedures
- Report any errors and discrepancies to the TPS Centre Manager immediately
- Post all cash payments and credits in the cash journal in the agreed timescales
- Deal with returning cash refunds to customers and keep accurate records
- Send all credit accounts credit notes to customers in agreed timescales
- Update and maintain all cash journals with SAP
- Deal with and resolve any cash queries and notify TPS Centre Manager of any issues to be escalated
- Ensure that all outstanding cash debt is followed up and managed in line with TPS procedures
- Complete Banking either for collection by designated cash collection provider or for submission in person
- Submit TPS Centre cost invoices to investor Accounts Dept. for processing and payment
- Process Petty Cash submission for investor Accounts Dept.
**General Administration**
- Maintain a systematic filing system for the easy retrieval of documentation and information
- Produce regular weekly/monthly reports as required by the TPS Centre (e.g. vehicle utilisation, customer queries etc.)
- Manage stationery, office supplies, and opening/processing of post
- Monitor and control access to TPS systems (Hero’s, LEAP)
- Act as the designated Delegate Training Co-ordinator (if appropriate)
- Support promotional activities where required (e.g. preparing of marketing materials to support the sales teams, carrying out customer follow up calls etc.)
- Where applicable, set up and maintain employee records and payroll
- Provide admin support to the warehouse team e.g. credits / relocating stock
**Customer**
- Professionally respond to and deal with customer communication to ensure total customer satisfaction
- Develop and maintain good working relationships with all members of the TPS team to provide excellent customer service
- Liaise effectively with customers, TPS Head Office and other key stakeholders
- Administer the accurate upkeep of customer database records in line with the data protection act
- Work with all departments to provide a consistent excellent customer service experience
**Experience and Knowledge**
- Previous experience in a role with cash handling responsibilities
- Excellent planning and prioritisation skills to effectively manage a high workload in a pressurised and often deadline-focused environment
- GCSE Maths/English or equivalent
- Excellent written / verbal communication skills
- Good Microsoft Office skills particularly in Excel and Outlook. SAP experience desirable
- Professional telephone manner
- Ability to build good working relationships with internal and external customers
- Honest disposition due to cash handling responsibilities

**Job Type**: Part-time

Schedule:

- Monday to Friday

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