Current jobs related to Ticketing Operations - Sheffield - Tickets for Good
-
Ticketing Operations
4 days ago
Sheffield S BX, United Kingdom Tickets for Good Full timeIMPORTANT: Please fill in the online application form provided to apply for this role. Applications through other channels will not be reviewed: Reports to: Global Head of Ticketing OperationsLocation: Remote or Hybrid working depending on location. We have 'in person' days in Sheffield twice a week, which you would be expected to attend depending on your...
-
Sheffield, United Kingdom Tickets for Good Full time**Reports to**:Global Head of Ticketing Operations **Location: Remote or Hybrid working depending on location**. We have ‘in person’ days in Sheffield twice a week, which you would be expected to attend depending on your location. We also have a quarterly full team get together. It is desirable that you join these. Essential equipment will be made...
-
Ticketing Operations
3 days ago
Sheffield, United Kingdom Tickets For Good Full timeTicketing Operations & Customer Service Executive (German/French Speaking Desirable, Not Essential) Reports to: Global Head of Ticketing Operations Location: Remote or Hybrid working depending on location. We have ‘in person’ days in Sheffield twice a week, which you would be expected to attend depending on your location. We also have a quarterly full...
-
Global Ticketing Ops
3 days ago
Sheffield, United Kingdom Tickets For Good Full timeA nonprofit organization is seeking a Ticketing Operations & Customer Service Executive to enhance event access. This role, suitable for those with a knack for customer support, entails managing events, addressing client inquiries, and ensuring smooth communication across departments. Proficiency in customer service platforms like Zendesk and fluency in...
-
360 Operator
2 weeks ago
Sheffield, United Kingdom MORTON CIVILS LTD Full timeFor a company working in the civil engineering industry Plant operator: 360 above and below 10 tonnes. (Other plant tickets would be a bonus) MUST have plenty of drainage laying experience. Groundworks skills advantageous. Self employed basis minimum 50 hours per week. overtime available. The role: Day to day: excavating, levelling groundworks within...
-
Ipaf Operator
2 weeks ago
Sheffield, United Kingdom Workchain Full timeWe are currently looking for Van Driver with IPAF Operator ticket (Cherry-Picker) for our well established client in Sheffield. The work will be ongoing Monday-Friday, early starts between 05:00-07:00 starts, with an average of 8-10 hours per day. You will need valid driving licence with no more than 6 points, IPAF and hi vis and safety boots.
-
Crusher Operator
1 week ago
Sheffield, United Kingdom BARNETT & MCCARTHY CONTRACTS LTD Full timeAn experienceed Crusher operator is required. Applicants will need either CPCS or NPORS Ticket, This can be an immediate start for the right applicant. Please calll James to discuss in furter detail on 07853388548. **Job Type**: Temporary contract Contract length: 3 weeks **Salary**: £22.00 per hour **Benefits**: - On-site parking Schedule: - 10 hour...
-
Pedestrian Crane Operator
2 weeks ago
Sheffield, United Kingdom Morgan King Construction Full timeMorgan King Construction are looking for x1 Pedestrian Crane Operator to start work immediately in Sheffield, S10 You will be covering holiday and be on site for 1 week only The rate for the job will be £22 per hour CIS - Full PPE - References and Experience - CPCS Ticket 'For more information, Please call Cara from Morgan King Construction on ...
-
Operations Assistant
2 weeks ago
Sheffield, United Kingdom PX Limited Full time**Our Business** Holbrook Biomass Plant is a 6.5MWe biomass fired combined heat and power station is designed to provide CO2 savings of over 210,000 Tonnes over the project life. The renewable energy generated is equivalent to that used to power about 12,000 homes. The plant uses around 55,000 tonnes of waste wood per year that may have traditionally gone...
-
Operations Assistant
1 week ago
Sheffield, United Kingdom PX Limited Full time**Our Business** Holbrook Biomass Plant is a 6.5MWe biomass fired combined heat and power station is designed to provide CO2 savings of over 210,000 Tonnes over the project life. The renewable energy generated is equivalent to that used to power about 12,000 homes. The plant uses around 55,000 tonnes of waste wood per year that may have traditionally gone...
Ticketing Operations
2 weeks ago
**Location: Hybrid working**. We have ‘in person’ days once or twice a week depending on the team in your location (twice in Sheffield, once in London). We also have a quarterly full team get together and it is desirable that you join these. Essential equipment will be made available to allow for working from home.
**Salary: £28,000 per annum (Full time).**
**Hours: 9:30am - 5:30pm, working 5 days across a 7 day week,** with regular weekends and bank holidays.
**Reports to: Global Head of Ticketing Operations.**
**Expected start date: ASAP.**
**Overview**:
Tickets for Good is on a mission to make live events more accessible by working with employers, local councils and voluntary organisations to distribute free and discounted event tickets. We do this with the belief that event attendance provides a range of physical and mental benefits and that participation in cultural events should be open to all.
We’re currently looking for a **Ticketing Operations & Customer Service Lead** to join our small but passionate team. In this role, you’ll report to our **Global Head of Ticketing Operations** and alongside our Ticketing Operations and Customer Service team, to ensure the smooth running of events and deliver top-tier support to our valued customers.
This is a role for someone with excellent customer service skills, ideally with proven experience within the ticketing or events industry. You’ll have strong attention to detail and commitment to accuracy, and you’ll be a confident communicator and problem solver, who works well with others as well as independently.
**Your responsibilities**:
- Event Management - Creating and managing events on our platform, maintaining an organised events pipeline, and liaising with other departments to ensure a seamless experience.
- Customer Service Excellence - Responding to customer enquiries via Zendesk, resolving complaints effectively, and acting as the primary escalation point for complex issues.
- Operational Improvements - Analysing customer feedback, optimising service quality, and ensuring best practices in ticketing operations and customer service.
- Collaboration & Training - Working with Account Managers to resolve queries, assisting in training new team members, and contributing to a culture of inclusivity and efficiency.
You’ll play a key role in problem-solving ticketing and customer challenges for our 500+ clients across music, theatre, sports, comedy, and more. If you’re passionate about making the arts accessible to all, we’d love to hear from you
**Your objectives**:
- Ensure Accurate and Efficient Event Creation.
- Provide first-rate customer support and boost satisfaction.
- Promote Effective Communication and Collaboration.
- Support Company Missions and Continuous Improvement.
**What you’ll be doing**:
- Accurately create and manage events on the platform according to event creation guidelines and standards to ensure a seamless customer experience.
- Maintain an organised events pipeline on the CRM and maintain efficient communication channels with other departments.
- Manage events on the platform, including handling any issues and editing information that may arise during the course of the event.
- Maintain accurate and organised records and documentation related to events creation and maintenance.
- Respond to customer enquiries and complaints promptly and professionally via Zendesk, ensuring robust responses, a positive resolution and customer satisfaction.
- Act as the primary escalation point for complex customer service issues, ensuring swift and effective resolutions.
- Work with the Global Head of Ticketing Operations to develop and implement customer service best practices on a global scale.
- Take on delegated tasks related to customer service strategy and improvements from the Global Head of Ticketing Operations.
- Analyse customer feedback and service trends to proactively address pain points and optimise service quality, relaying relevant customer feedback to the management team for continuous improvement.
- Identify opportunities to enhance internal processes which promote best practice and lead to overall organisational efficiency.
- Liaise regularly with the Account Management teams to ensure the timely resolution of queries.
- Assist in training current and new team members across both departments where required.
- Actively promote and engage with the company's mission, vision, and values, ensuring these are reflected in all customer & stakeholder interactions.
- Maintain a thorough understanding of our products and services to provide accurate information and support to customers.
- Actively participate in team meetings and training sessions to improve skills and knowledge.
- Proactively contribute to and maintain a culture of trust, respect, and inclusivity within the team.
- Perform other duties as assigned by the Global Head of Ticketing Operations or senior management.
**What we’re looking for**:
- Essential Criter
