Ict Support Engineer

Commercial Services Group is recruiting for an ICT Support Engineer - Schools on behalf of Cantium Business Solutions, which is part of Commercial Services Group.

**Salary**:£22,500 - £25,500 per annum**
Brand**: Cantium Business Solutions**
Location**: Kings Hill
**The Role
**Cantium ICT are recruiting for an ICT Support Engineer within the End User Support Team. The team provide face to face and remote desktop support to customers across Kent

This role provides scheduled on-site IT support for Primary and Special schools, working in the east of Kent. By working regularly in a small number of schools, you will get to know your customers well, enabling you to deliver effective reactive and proactiveIT support on-site.

You will have a good understanding of Microsoft technologies, desktop PCs, laptops, mobile devices and networking. You will demonstrate a passion for delivering excellent customer service, alongside the ability to learn new technologies quickly and be ableto work at pace while maintaining accuracy. As well as being organised and motivated, you will need to have excellent communication skills and a flexible approach to where and when you work. A driving license and use of a car are essential.

IT qualifications, experience of providing IT support and/or working in a school are beneficial.

**Key Duties**
- Responds to requests for support remotely or on customer sites resolving incidents and requests as appropriate with KPI’s and SLAs
- Ensure detailed call notes are taken including all steps to resolution
- Assists with providing an effective interface between users and service providers, including external commercial suppliers where applicable. This interface includes documenting incidents, progress checking, and ensuring all diagnostic information is providedfor error resolution and incident analysis
- Assists customers in making more effective use of systems, products and services. Makes initial diagnosis of any problems and advises known solutions where applicable. Investigates more complex technical issues sharing this knowledge with colleagues.

**What we need from you**
- IT qualifications, experience of providing IT support and/or working in a school are beneficial.
- Experienced with Office365
- Excellent level of customer service ensuring customers full needs are taken into account
- Able to work from our offices based in Kings Hill 2 days per week

**What Cantium can offer you**
- Minimum of 33 days holiday (inc. bank holidays)
- Generous contributory pension scheme.
- People focused culture with great communication and development opportunities.
- A wide range of workplace wellbeing services.
- Electric Car Scheme.
- Employee shopping discount scheme.

Cantium Business Solutions is a back-office services provider established by Kent County Council. They partner with local government, education and private sectors to understand their business needs and challenges and provide tailored solutions. Their focuson insight and collaboration ensures that they remain connected to these organisations to enhance their key business priorities such as such as IT strategy and architecture, project management and fully managed IT services.

We recognise that work isn't just somewhere you go for a set number of hours. Work is something we do. “Cantium Working” is our vision of the behaviours and attitudes inherent in ‘agile’ working. As a business we are committed to providing a flexible approachto when, where and how our staff work. Cantium working enables you to work in the way which best balances personal and work life - helping you achieve a great work life balance.