Service Team Leader

3 days ago

Northwood, United Kingdom East and North Hertfordshire NHS Trust Full time

We are recruiting for a Service Team Leader who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

You will provide effective leadership and performance management of administration staff within the Directorate, eg. medical secretaries and contact centre staff.

You will support the Service Managers in the management of all aspects of cancer services and performance management. They will be directly responsible for the management and co-ordination of secretarial and clerical staff within a defined area.

To work unsupervised and act independently to manage own workload, referring to the appropriate Service Manager when necessary. You will ensure the provision and delivery of high quality efficient and effective services within areas of responsibility.

Our Values areInclude,Respect andImprove. It is important that you understand and refer to our values during your recruitment process and beyond

**To support the Service Manager in**:
Ensuring the secretarial and admin team targets are achieved eg. Clinic letter turnaround, patient queries, support to the wider clinical team including nurses.

Cross covering areas when staff are absent, be it planned or unplanned

Undertaking delegated projects relevant to area of responsibility and any Trust initiated projects where deemed appropriate.

Monitoring of activity, workload and performance. Advising the appropriate Service Manager of any key concerns as they arise

Production of reports as required.

To ensure adherence to waiting list policies and procedures eg Cancer Waiting Times.

To provide non-clinical advice and information to patients and/or their relatives in accordance with confidentiality rules. To include times, dates or other particulars for appointments and/or admissions.

To undertake clinical enquiries in preparation for admission, and take on the responsibility to seek further clinical advice for more complex enquiries.

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

**We run the following hospitals**:

- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

ENHT is seeking to maintain and expand the Mount Vernon Cancer Centre staff as we move to an exciting new future.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

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